Executive Concierge

ISS Facility Services Australia and New Zealand; North Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Remuneration package

Laptop provided

Diversity & inclusion

Training & development

Career growth

Staff discounts

Work-life balance

Safety

Job summary

ISS Facility Services Australia and New Zealand is seeking an Executive Concierge in North Sydney on a full-time basis, with shifts 8am-4pm or 10am-6pm, Monday to Friday. You will deliver exceptional customer service, welcome guests, and manage client-facing spaces and events to reflect our brand standards.

You will ensure rooms are reset, equipment issues resolved, and spaces maintained as showpieces for visitors, while supporting events and daily operations with a proactive, solution-focused

Qualifications

• Proven experience in hospitality or customer service with a track record of delivering exceptional experiences.
• Strong stakeholder management and communication skills.
• Excellent multitasking, time management, and organisational abilities.
• Professional presentation and proficiency in Microsoft Office.
• Self-motivated, solution-focused team player.
• Ability to work independently and manage priorities.
• Clear police check (within the last 12 months) and meeting compliance requirements.

Responsibilities

• Provide a warm, professional welcome and deliver exceptional customer service.
• Act as the primary contact for client-facing workspaces and internal events.
• Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
• Maintain corporate spaces as a showcase for visitors.
• Support client events, activations, and online community engagement.
• Monitor and manage relevant mailboxes and administrative processes.
• Drive sustainability and cost-conscious decisions in daily operations.

Job description

Create exceptional experiences. Deliver the unexpected.

Be part of something bigger. Be part of ISS.

We have an exciting opportunity for a passionate and service-driven individual to join our team as an Executive Concierge in North Sydney on a Full Time basis, working Monday to Friday, covering either the 8am to 4pm or 10am to 6pm shift. This role is all about creating an outstanding workplace experience for employees, clients, and visitors—making every interaction personal, enjoyable, and memorable. As an ambassador for our brand principles and culture, you’ll play a key role in ensuring our client-facing spaces and events reflect excellence and innovation.

What You’ll Do

• Provide a warm, professional welcome and deliver exceptional customer service.
• Act as the primary contact for client-facing workspaces and internal events.
• Ensure meeting rooms are reset, stocked, and equipment issues resolved promptly.
• Maintain corporate spaces as a showcase for visitors.
• Support client events, activations, and online community engagement.
• Monitor and manage relevant mailboxes and administrative processes.
• Drive sustainability and cost-conscious decisions in daily operations.

What We Offer

• Competitive remuneration package.
• Company laptop and mobile.
• Inclusive workplace that values diversity and equal opportunity.
• Ongoing training and development via our Learning Management System.
• Career growth opportunities within our global organisation.
• Staff discounts across insurance, childcare, and more.
• A strong focus on work-life balance and employee safety.

What We’re Looking For

• Proven experience in hospitality or customer service with a track record of delivering exceptional experiences.
• Strong stakeholder management and communication skills.
• Excellent multitasking, time management, and organisational abilities.
• Professional presentation and proficiency in Microsoft Office.
• Self-motivated, solution-focused team player.
• Ability to work independently and manage priorities.
• Clear police check (within the last 12 months) and meeting compliance requirements.

Our Commitment:

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted