Executive AV Concierge — Onsite Cisco Support

Talent Corp; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite role in Sydney CBD

Autonomous role with impact

Enterprise-grade Cisco technologies

Senior stakeholder exposure

Job summary

Talent Corp, in partnership with a leading electrical and technology services provider, seeks an experienced AV Concierge / Onsite AV Support Specialist to support a major financial services organisation in Sydney CBD.

Based onsite in a large corporate facility with 85+ meeting rooms, you will own AV operations, troubleshoot Cisco video conferencing, and deliver a high-quality user experience for senior stakeholders, while maintaining proactive maintenance and efficient incident response.

Qualifications

• Experience providing AV support in a corporate environment.
• Strong communication with executives and staff.
• Ability to troubleshoot and resolve AV issues quickly.
• Capacity to manage multiple meeting rooms and priorities.

Responsibilities

• Provide onsite AV concierge and technical support across a large corporate environment with 85+ meeting rooms.
• Deliver exceptional customer service to executives, employees and visitors, ensuring seamless meetings and conferencing.
• Support, operate and troubleshoot Cisco video conferencing systems and associated AV technologies.
• Conduct proactive daily checks of meeting rooms, conferencing equipment, displays, microphones and control systems.
• Assist with setup, testing and operation of video conferences, presentations, executive meetings and corporate events.
• Respond promptly to AV incidents, diagnosing and resolving issues with minimal disruption.
• Take ownership of onsite AV support requests, prioritising workloads and managing issues independently.
• Liaise with internal IT teams, external vendors and technical specialists to escalate and resolve complex issues.
• Maintain meeting room readiness, equipment standards and professional presentation across AV spaces.
• Identify opportunities to improve AV reliability, user experience and onsite support processes.

Skills

Customer service

Communication

Problem solving

Stakeholder management

Multitasking

Tools

Cisco video conferencing

Webex

Crestron

Microsoft Teams Rooms

Job description

Talent Corp, in partnership with a leading electrical and technology services provider, seeks an experienced AV Concierge / Onsite AV Support Specialist to support a major financial services organisation in Sydney CBD.

Based onsite in a large corporate facility with 85+ meeting rooms, you will own AV operations, troubleshoot Cisco video conferencing, and deliver a high-quality user experience for senior stakeholders, while maintaining proactive maintenance and efficient incident response.