Evening Cleaner - Great Pay + Retail Discounts (Carina)

City Facilities Management Ltd.; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Job summary

The Animal Emergency Centre Woolloongabba is seeking an evening Client Care Representative to join our busy veterinary clinic. You’ll be the first point of contact at the front desk and handle a high volume of calls with compassion and efficiency.

This permanent part-time role offers weekend shifts and after-hours overtime with penalty rates. Ideal candidates have veterinary reception or nursing experience, excellent communication, and the ability to stay calm under pressure while prioritising

Qualifications

• 2+ years in veterinary reception or nursing role preferred
• Strong communication skills, written and verbal
• Ability to stay calm and organized in a busy clinic environment

Responsibilities

• Act as the first point of contact at the front desk for clients and callers
• Handle a high volume of phone calls with compassion and professionalism
• Collaborate with veterinarians, nurses and client care team to deliver high-quality service

Skills

Interpersonal skills

Calm under pressure

Initiative

Organization

Multitasking

Empathy

Decision making

Job description

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AEC Woolloongabba is looking for an evening Client Care Representative:

• Permanent Part Time position
• 2pm to 11pm weekdays and 2pm to midnight Friday, Saturday & Sunday
• Penalty rates apply for overtime and any after-hours work

Are you an experienced veterinary receptionist or a vet nurse looking to step away from the nursing side of the industry? The Animal Emergency Centre at Woolloongabba is looking for a new addition to our client care team.

As a 24-hour facility, a variety of shifts are required including nights and weekends, but we’re primarily looking for someone to step into night shifts with confidence!

As a client care representative with AEC, you'll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners.

No two nights are ever the same, and you’ll be working with a dedicated team of vets, nurses and client care team members to provide the highest standard of care to our furry patients. Read on to see if you might be the right fit for our team:

• Strong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their owners
• Able to stay calm under pressure in a fast-paced environment
• Able to show initiative and forward planning when working in a wider team
• Organisation and multitasking skills when tackling a list of tasks each day
• Confidence working alone and during evenings
• Confidence with decision making
• Ability to manage multiple competing priorities – you’ll be attending to both Greencross GP Clinic clients and Animal Emergency Clients

About You:

You’re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting.To be successful in this role, you will have:

• 2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also considered
• Strong initiative and ability to prioritise tasks in a busy environment
• Excellent communication skills – both verbal and written
• A reliable, positive, and proactive attitude
• A natural