Client Care Representative (Evening Shifts) - AEC Woolloongabba

Greencross Vets; Brisbane; Hybrid; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Discounts across Greencross network

Career growth opportunities

Work-life balance with varied shifts

Novated leasing options

Health insurance corporate rates

Employee Assistance Program

Petbarn Foundation community giving

Job summary

Greencross Vets Woolloongabba is seeking an evening Client Care Representative for a permanent part-time role. You will be the first point of contact at the front desk, handling calls and appointments in a fast-paced 24-hour facility with a strong emphasis on compassionate customer service.

Typical shifts are 2pm–11pm on weekdays and 2pm–midnight on Friday, Saturday and Sunday, with overtime penalties. Experience in veterinary reception or nursing is preferred and you will work closely with vets

Qualifications

• Strong interpersonal and communication skills with empathy for animals and owners.
• Ability to stay calm under pressure in a fast-paced clinic.
• Proactive, with forward planning in a team setting.
• Organised and able to multitask across duties.
• Confident working evenings and independently when needed.
• Able to prioritise tasks and manage competing client needs.

Responsibilities

• Greet clients and manage front-desk reception for a high-volume clinic.
• Handle a high volume of phone calls and appointment bookings.
• Support veterinarians and other client-care staff to ensure smooth operations.
• Manage both pet owners and emergency client queues with empathy and efficiency.

Skills

Interpersonal skills

Communication skills

Calm under pressure

Initiative

Organization

Evening confidence

Multitasking

Decision making

Education

2+ years in veterinary reception/nursing

Job description

• Part-time

Job Description

AEC Woolloongabba is looking for an evening Client Care Representative:

• Permanent Part Time position
• 2pm to 11pm weekdays and 2pm to midnight Friday, Saturday & Sunday
• Penalty rates apply for overtime and any after-hours work

Are you an experienced veterinary receptionist or a vet nurse looking to step away from the nursing side of the industry? The Animal Emergency Centre at Woolloongabba is looking for a new addition to our client care team.

As a 24-hour facility, a variety of shifts are required including nights and weekends, but we’re primarily looking for someone to step into night shifts with confidence!

As a client care representative with AEC, you'll be the first point of contact at the front desk of a busy veterinary clinic and for a high-volume of phone calls from concerned pet owners.

No two nights are ever the same, and you’ll be working with a dedicated team of vets, nurses and client care team members to provide the highest standard of care to our furry patients. Read on to see if you might be the right fit for our team:

• Strong interpersonal skills and communication skills with the ability to exhibit compassion, understanding and empathy for both animals and their owners
• Able to stay calm under pressure in a fast-paced environment
• Able to show initiative and forward planning when working in a wider team
• Organisation and multitasking skills when tackling a list of tasks each day
• Confidence working alone and during evenings
• Confidence with decision making
• Ability to manage multiple competing priorities – you’ll be attending to both Greencross GP Clinic clients and Animal Emergency Clients

About You:

You’re a confident, professional, and emotionally resilient individual who thrives in a fast-paced setting.To be successful in this role, you will have:

• 2+ years in Veterinary reception or nursing role preferred, but confidence in the medical field also considered
• Strong initiative and ability to prioritise tasks in a busy environment
• Excellent communication skills – both verbal and written
• A reliable, positive, and proactive attitude
• A natural ability to stay calm and empathetic, even under pressure
• A passion for animals and delivering outstanding customer service

Benefits of a career with the Greencross Pet Wellness Company:

• Discounts across the Greencross network including Petbarn stores and Greencross Vets
• Career growth and development opportunities
• Achieve work-life balance with a variety of shift across a 24/7 roster
• Access to novated leasing, workplace benefits program and health insurance corporate rates
• Access to Employee Assistance Program and wellness resources, available 24/7 for yourself and your family
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation