Master Tech Field Engineer (NV2)

Unisys; Canberra; On-site; AUD 80,000 - 110,000; Full time

Job summary

Unisys Field Engineer role involves installing, diagnosing, and servicing desktop, printers and peripherals at client sites across Canberra. You will deliver on-site and remote Level 2/3 support for incidents and service requests, maintaining professionalism and driving customer satisfaction.

The position requires NV2 security clearance, rotating shifts, strong time management, and a customer‑focused, analytical mindset to support End User Productivity and Service Desk Equipment.

Qualifications

• NV2 Security Clearance required for this role.
• Open to rotating shifting schedule.
• Excellent time management.
• Motivated and enthusiastic.
• Experience delivering IT support with defined KPIs.

Responsibilities

• Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
• Provide remote and on-site Level 2 and Level 3 support to End Users for Incidents and Service Requests.
• Work with Service Partners to provide physical support for Infrastructure at client locations.
• Manage and provide physical support for End User Equipment including headsets, Smartphones and tablets.
• Maintain a high degree of professionalism and ensure customer satisfaction.

Skills

Time management

Motivated

IT support KPI

Verbal & written comms

Customer service

Problem solving

Career in IT

Job description

The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.

Key Responsibilities:

Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.

Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.

Level 2 and Level 3 support include: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.

Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets.

Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.

Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of a 'service hub' service with dedicated support staff during Business Hours at specified Locations.

Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.

Maintain a high degree of professionalism.

Ensure customer satisfaction throughout all transactions.

You will be successful in this role if you have:

NV2 Security Clearance must have for this role.

Open to rotating shifting schedule

Time management

Motivated and enthusiastic

Experience in the delivery of IT support services with specified KPI's

Effective verbal and written communication skills

Strong focus on providing customer service, with great verbal and written communication skills

Problem-solving abilities and an analytical mindset.

A keen interest in developing a career in IT.