Technical Field Engineer (NV1/Baseline)

Unisys; Newcastle City Council; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Unisys is seeking a Field Engineer to deliver onsite and remote technical support across IT infrastructure, end-user computing and networking environments in Newcastle, NSW, Australia. You will be the technical representative ensuring installation, maintenance, troubleshooting and high levels of customer satisfaction.

The role requires 1–2 years in IT support or related fields, strong Windows and networking knowledge, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 1–2 years IT support, field services or related role.
• Knowledge of Windows OS, desktop/laptop hardware, networking basics, peripherals.
• Experience with enterprise clients and SLA-driven environments.
• Strong problem-solving, communication and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced setting.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, servers, and network infrastructure.
• Install, configure, maintain, and troubleshoot hardware, software, OS, peripherals, and networked equipment.
• Perform onsite and remote incident resolution, service requests, preventative maintenance, and system health checks.
• Execute installations, relocations, upgrades, additions, and changes to IT equipment per client requirements.
• Test, validate, and certify hardware, networks, systems, and business applications for readiness and compliance.
• Support network and infrastructure environments with proactive maintenance and issue resolution within SLAs.
• Maintain accurate service documentation, asset records and ticket updates.

Skills

Windows OS

Desktop hardware

Networking fundamentals

Customer service

Troubleshooting

Education

Associate degree or equivalent

Tools

Microsoft

Cisco

CompTIA

ITIL

Job description

The Field Engineer is responsible for delivering onsite and remote technical support services to clients across a range of IT infrastructure, end-user computing, and networking environments. This role serves as a key technical representative, ensuring the effective installation, maintenance, troubleshooting, and support of technology solutions while maintaining high levels of customer satisfaction and service excellence.

Key responsibilities

Provide technical support for desktops, laptops, servers, network infrastructure, AV/meeting room technologies, kiosks, and other connected devices.

Install, configure, maintain, and troubleshoot hardware, software, operating systems, peripherals, and networked equipment.

Perform onsite and remote incident resolution, service requests, preventative maintenance, and system health checks.

Execute installations, relocations, upgrades, additions, and changes to IT equipment and infrastructure in accordance with client requirements and organisational standards.

Test, validate, and certify hardware, networks, systems, and approved business applications to ensure operational readiness and compliance.

Support network and infrastructure environments from both operational and maintenance perspectives, including proactive maintenance activities.

Manage and resolve technical issues within agreed service level agreements (SLAs), escalating complex issues where required and ensuring timely follow-through to resolution.

Maintain accurate service documentation, asset records, and ticket updates in accordance with organisational procedures.

Build and maintain positive client relationships through effective communication, professionalism, and a customer-focused approach.

Adhere to workplace health and safety, security, and compliance requirements while performing onsite activities.

Represent the organisation professionally at all times through conduct, communication, appearance, and service delivery.

About you

Technical certification, associate degree, or relevant industry qualifications preferred (e.g., Microsoft, Cisco, CompTIA, ITIL).

Minimum 1-2 years' experience in IT support, field services, desktop support, or a related technical role.

Demonstrated knowledge of Windows operating systems, desktop and laptop hardware, networking fundamentals, and peripheral devices.

Experience supporting enterprise clients and working within service management frameworks and SLA-driven environments.

Strong problem-solving, communication, and customer service skills.

Ability to work independently while managing multiple priorities in a fast-paced environment.

This role requires a proactive, customer-oriented professional who can diagnose and resolve technical issues efficiently while delivering an exceptional support experience to end users and stakeholders.