EUC Support Engineer

Infosys; Perth; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Health Insurance Discount and Well‑be‑

Well-being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys is seeking an ITEUC Support specialist based in Perth to deliver L2-L1 end-user computing support for Windows, macOS, and mobile devices. You will troubleshoot hardware, software, VPN/VDI issues, and manage printers and user accounts within an ITIL framework.

Travel to client satellite sites as needed, patch Apple devices, coordinate with vendors, and assist with data migrations. Hybrid work arrangements apply; recruitment process described in the ad.

Qualifications

• 3-6 years’ experience supporting EUC devices in IT Infrastructure function.
• Good experience in troubleshooting desktop/ laptop issues.
• Experience in supporting Apple Devices
• Experience in providing ITIL based support for EUC environment
• Good understanding of ITIL processes
• Experience working with hardware and software vendors
• Experience in providing support to printers, scanners and fax machines
• Basic knowledge of VPN, VDI and antivirus technologies
• Experience in re-imaging machines
• Good skills in patching and software deployment
• Must have knowledge of typical desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office)
• Should have good understanding of Microsoft Active Directory, DHCP and DNS
• Should have good understanding of user profile management
• Excellent written and oral communication

Responsibilities

• Provide L2 support to EUC environment following ITSM processes and SLAs.
• Provide hands-on support for EUC devices (Windows, Apple, mobiles) and peripherals.
• Maintain, repair and troubleshoot desktop/laptop OS, hardware and software.
• Provide L1 support for desktop apps (Outlook, MS Teams, Skype, SharePoint, MS Office).
• Troubleshoot VPN and antivirus issues.
• Configure and troubleshoot desktop printers.
• Provide L1 support for VDI issues and re-image machines.
• Assist with software deployments and user account issues.
• Perform tech bar support and fulfill service requests.
• VIP support and data/profile migrations.
• Support for mobile devices and vendor coordination.
• Handle Apple device patch management and hardware asset management.
• Coordinate with third-party vendors for incident resolution.
• Stay current on client-environment tech and travel to satellite offices as required.
• Complete client-specific certifications as needed.
• Collaborate with offshore teams.

Skills

EUC support

Windows/macOS troubleshooting

ITIL-based support

Vendor management

VPN/VDI knowledge

Tools

Printer management tools

VDI tools

Job description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location: Perth

Salary: AUD 108,571– 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Job Description

The role is expected to carry out following function/activities as part of this job at Perth.

• Provide L2 support to EUC environment in compliance with established IT Service management processes and meeting agreed SLAs.
• Provide hands and feet support for all EUC devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
• Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
• Provide L1 support for desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office, Zscaler,other COTS applications)
• Troubleshoot issues related to VPN and antivirus.
• Desktop printer configuration and troubleshooting
• Provide L1 support for VDI issues
• Re-image machines
• Troubleshoot issues with software deployment
• Assist user with user account related issues
• Perform tech bar support as per customer requirement
• Fulfillment of service requests
• VIP support
• Provide support to user for data migrations and user profile migrations
• Collection and safe disposal of old devices
• Support users for issues with mobile devices and interface with vendors to resolve them
• Swap devices for users and provide local assistance for issued faced
• Support for Apple devices including patch management
• Hardware Asset Management
• Works with third party vendors as required for incident and service request resolution
• Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
• Travel to satellite client offices as required
• Complete any client specific certifications needed for performing the job
• Work with offshore teams

Experience/Skill requirements

• 3-6 years’ experience supporting EUC devices in IT Infrastructure function
• Good experience in troubleshooting desktop/ laptop issues
• Experience in supporting Apple Devices
• Experience in providing ITIL based support for EUC environment
• Good understanding of ITIL processes
• Experience working with hardware and software vendors
• Experience in providing support to printers, scanners and fax machines
• Basic knowledge of VPN, VDI and antivirus technologiesExperience in re-imaging machines
• Good skills in patching and software deployment
• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype, Sharepoint, MS Office)
• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
• Should have good understanding of user profile management
• Excellent written and oral communication

ADDITIONAL

• Excellent Customer Interfacing and Vendor Management Skills.
• Excellent Written and Verbal Communication skills.
• Strong attention to detail and outstanding analytical and Problem-Solving skills.
• In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)
• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing
• Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
• Hear from our recruiter on their experience working with Infosys as an Employer
• At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.