E-E Monitoring (Command Center)

Infosys; Sydney; Hybrid; AUD 90,000 - 99,000; Full time

Benefits offered by this job

Income Protection Insurance

Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount and Well‑be‑

Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys in Sydney, Australia, seeks a Command Center Engineer to lead enterprise monitoring and incident management. You will coordinate with resolver groups, manage incident lifecycles, and ensure SLA compliance while using industry tools.

The role requires strong ITIL knowledge, experience with tools like ELK, SolarWinds, Nagios, Dynatrace, and PagerDuty, and familiarity with cloud services and dashboards. Hybrid working arrangements apply with a focus on automation and continuous improvement.

Qualifications

• Strong experience in Enterprise Command Center Operations.
• Hands-on with monitoring tools and incident management processes.
• Solid ITIL knowledge including Incident, Change, and Service Request Management.
• Proficient in monitoring infrastructure, applications, and cloud services.
• Experience with alert triaging, escalation, ticket handling, dashboard monitoring, and SLA reporting.

Responsibilities

• Lead Enterprise Command Center Operations and monitoring for critical services.
• Utilize tools like ELK, SolarWinds, Nagios, Dynatrace, and PagerDuty for proactive detection.
• Coordinate with resolver groups to ensure timely incident resolution and SLA adherence.
• Maintain runbooks, dashboards, and monitoring procedures; generate operational reports.
• Participate in shift rotations and support business continuity and disaster recovery exercises.

Skills

Enterprise Command Center

Incident Management

Major Incident Management

Event Monitoring

Service Desk Operations

IT Operations Support

Stakeholder Communication

Analytical Thinking

Tools

ELK

SolarWinds

Nagios

Dynatrace

SCOM

PagerDuty

Microsoft Teams integrations

Power Automate

Splunk Dashboard

Cloud Monitoring (AWS, Azure, OCI)

Grafana

Elasticsearch

Kibana

Ansible

DevOps tools

Job description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

Are you passionate about leading transformative technology strategies? We’re looking for a E-E Monitoring / Command Center to join our team

Location: Sydney, Australia

Salary: AUD 90,243 – 98,861 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• The candidate should have strong experience in Enterprise Command Center Operations, Event Monitoring, Incident Management, Major Incident Management, Service Desk Operations, and IT Operations Support.
• The individual should possess hands‑on experience with monitoring tools such as ELK, SolarWinds, Nagios, Dynatrace, SCOM, PagerDuty or similar enterprise monitoring platforms.
• Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management, is essential.
• The candidate should be proficient in monitoring infrastructure, servers, databases, network devices, cloud services, and business‑critical applications.
• Experience in alert triaging, escalation management, ticket handling, dashboard monitoring, outage communication, and SLA reporting is mandatory. Strong analytical, troubleshooting, communication, and stakeholder management skills are required.
• The Command Center Engineer will continuously monitor infrastructure, applications, databases, networks, and cloud services using enterprise monitoring tools.
• The role is responsible for identifying alerts, validating incidents, performing initial troubleshooting, raising tickets, and coordinating with resolver groups for timely resolution.
• The engineer will manage incident lifecycles, support major incident bridges, communicate service impacts to stakeholders, and ensure compliance with SLA and operational procedures.
• The individual will perform event correlation, alert analysis, impact assessment, outage tracking, escalation management, and service restoration activities.
• The role includes monitoring dashboard health, reviewing recurring incidents, identifying service trends, generating operational reports, and contributing to process improvement initiatives.
• The Command Center Engineer will maintain operational documentation, runbooks, knowledge articles, escalation matrices, and monitoring procedures.
• The role also involves participating in shifts, handling priority incidents, coordinating change activities, validating scheduled maintenance windows, and supporting business continuity and disaster recovery exercises.
• Experience with ServiceNow, BMC Remedy, Opsgenie, PagerDuty, Microsoft Teams integrations, Power Automate, Splunk Dashboard development, Cloud Monitoring (AWS, Azure, OCI), Automation, Python, PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, and DevOps tools would be advantageous.
• Exposure to Site Reliability Engineering (SRE), AIOps platforms, workflow automation, and reporting tools such as Power BI is also beneficial.

ADDITIONAL

• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem‑solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

recruitment and selection process

is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.