E-E Monitoring (Command Center)

Infosys Limited; Sydney; Hybrid; AUD 97,000 - 105,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental Leave

Volunteer Leave

Employee Assistance Program (EAP)

Hybrid Work Arrangements

Health Insurance Discount

Well-being Program

Fitness and Gym Memberships

Novated Leasing / Salary Packaging

Job summary

Infosys Limited in Sydney is seeking a Command Center Engineer for E‑E Monitoring. The role focuses on Enterprise Command Center Operations, incident management, and active monitoring across IT infrastructure, apps, databases, and cloud services.

You will work within a hybrid setup, coordinating with resolver groups and stakeholders to resolve incidents efficiently. The ideal candidate has hands-on experience with enterprise monitoring tools (ELK, SolarWinds, Nagios, Dynatrace, SCOM, PagerDuty)

Qualifications

• Experience in Enterprise Command Center Operations and Event Monitoring.
• Hands-on with enterprise monitoring tools (ELK, SolarWinds, Nagios, Dynatrace, SCOM, PagerDuty).
• Strong knowledge of ITIL processes: Incident, Problem, Change, Service Request Management.

Responsibilities

• Monitor infrastructure, applications, databases, networks, and cloud services.
• Identify alerts, validate incidents, perform initial troubleshooting, raise tickets, and coordinate with resolver groups.
• Manage incident lifecycles and support major incident bridges.
• Communicate service impacts and ensure SLA compliance.
• Perform event correlation, alert analysis, and outage tracking.
• Maintain dashboards, review recurring incidents, and generate operational reports.
• Maintain runbooks, knowledge articles, escalation matrices, and procedures.
• Participate in shifts, coordinate change activities, and support business continuity.

Skills

Event Monitoring

Incident Management

Stakeholder Mgmt

SLA Reporting

Troubleshooting

Communication

Shift Work

Tools

ELK

SolarWinds

Nagios

Dynatrace

SCOM

PagerDuty

Power Automate

Splunk

Grafana

Elasticsearch

Kibana

Ansible

Job description

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Job details

Job Role

Consultant

Work Location

Sydney

State / Region / Province

Country

Australia

Domain

Consulting

Interest Group

Company

ITL Australia

Requisition ID

155366BR

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that’s not just promised—it’s certified. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: E‑E Monitoring (Command Center)

Location: Sydney

Salary: AUD 96,836 – 105,068 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• The candidate should have strong experience in Enterprise Command Center Operations, Event Monitoring, Incident Management, Major Incident Management, Service Desk Operations, and IT Operations Support.
• The individual should possess hands-on experience with monitoring tools such as ELK, SolarWinds, Nagios, Dynatrace, SCOM, PagerDuty or similar enterprise monitoring platforms.
• Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management, is essential.
• The candidate should be proficient in monitoring infrastructure, servers, databases, network devices, cloud services, and business-critical applications.
• Experience in alert triaging, escalation management, ticket handling, dashboard monitoring, outage communication, and SLA reporting is mandatory. Strong analytical, troubleshooting, communication, and stakeholder management skills are required.
• The Command Center Engineer will continuously monitor infrastructure, applications, databases, networks, and cloud services using enterprise monitoring tools.
• The role is responsible for identifying alerts, validating incidents, performing initial troubleshooting, raising tickets, and coordinating with resolver groups for timely resolution.
• The engineer will manage incident lifecycles, support major incident bridges, communicate service impacts to stakeholders, and ensure compliance with SLA and operational procedures.
• The individual will perform event correlation, alert analysis, impact assessment, outage tracking, escalation management, and service restoration activities.
• The role includes monitoring dashboard health, reviewing recurring incidents, identifying service trends, generating operational reports, and contributing to process improvement initiatives.
• The Command Center Engineer will maintain operational documentation, runbooks, knowledge articles, escalation matrices, and monitoring procedures.
• The role also involves participating in shifts, handling priority incidents, coordinating change activities, validating scheduled maintenance windows, and supporting business continuity and disaster recovery exercises.

Essential:

• Experience with ServiceNow, BMC Remedy, Opsgenie, PagerDuty, Microsoft Teams integrations, Power Automate, Splunk Dashboard development, Cloud Monitoring (AWS, Azure, OCI), Automation, Python, PowerShell, SQL, Grafana, Elasticsearch, Kibana, Ansible, and DevOps tools would be advantageous.

• Exposure to Site Reliability Engineering (SRE), AIOps platforms, workflow automation, and reporting tools such as Power BI is also beneficial.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”