EUC Engineer Desktop Support

XPT Software; Sydney; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

XPT Software is seeking an experienced IT support professional for our Sydney operation. The role focuses on delivering L2/L3 support across servers, M365, Azure and AWS, while maintaining real-time monitoring environments.

You will be part of an end-to-end IT support team coordinating with OEMs and internal stakeholders to ensure availability and performance. The ideal candidate has 10+ years in infrastructure and end-user support, with hands-on experience in Active Directory, SCCM, ServiceNow,

Qualifikationen

• 10+ years hands-on infra and end-user support.
• Experience across enterprise networks and OEM coordination.
• Experience with PC imaging and onsite operations.

Aufgaben

• Provide L2/L3 IT support across servers and EUC.
• Support real-time monitoring environments and end-user services.
• Lead end-to-end IT support activities including OEM coordination.
• Manage printer/scanner/MFP deployments and imaging.
• Handle incidents P1/P2 and escalation with vendors.

Kenntnisse

L2/L3 support

Servers

M365

Azure

AWS

Networking

Active Directory

SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MS Projects

ServiceNow

Tools

Active Directory

SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MS Projects

ServiceNow

Jobbeschreibung

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

• Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
• Supporting complex real-time monitoring environments.
• Part of end-to-end IT support team which also managed projects
• Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMCRemedy, QuickBooks, MSProjets, Service Now
• Nice to Have Skills:
• Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
• Incident handling (P1/P2 issues) and Proxy clustering and Slowbrowsing issues, URL filtering (block/allow websites)
• Coordinate with Customers' vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers using proxy network
• Loading/Reloading of PCs with Customer standard image fordeployment.
• operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites
• Detailed Job Description
• ITprofessional with over 10 + years of hands-on expertise in infrastructure,end-user support, and across enterprise environments with Install / Move /Add / Changes and co-ordination with respective OEMs and/or Customerfacilities group for Network/Standalone Printers / Scanners / MFPs / Plotters/ Label Printers etc.
• Onsite operationalsupport of voice end points (e.g., Physical hard phones on desk running over
• Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
• Incident handling (P1/P2 issues) and Proxy clustering and Slowbrowsing issues, URL filtering (block/allow websites)
• Coordinate with Customers' vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers
• Loading/Reloading of PCs with Customer standard image fordeployment.
• End-to-end stewardship/ownership of Incidents escalated toCustomer's support groups to incident resolution
• Coordination with Customer's support teams for execution ofmaintenance, upgrades, enhancements, or changes
• operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites