EUC Engineer Desktop Support

XPT Software Australia Pty Ltd; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking an experienced IT professional for onsite Melbourne operations. You will provide hands-on Level 2/3 support across servers, M365, Azure, AWS, and networking, and manage complex monitoring environments.

The role includes end-to-end incident handling, coordination with OEMs, and maintaining disaster recovery readiness. The successful candidate will have 10+ years in infrastructure and end-user support, with on-site responsibilities for printers, scanners,

Qualifications

• IT professional with extensive hands-on infrastructure and end-user support experience
• Experience managing incidents and coordinating with OEMs or customer facilities
• Onsite operational support for voice endpoints and enterprise printers/scanners/MFPs/plotters
• Ability to handle P1/P2 incidents and real-time monitoring environments

Responsibilities

• Provide Level 2/3 support across servers, M365, Azure, and AWS
• Support complex real-time monitoring environments
• End-to-end IT support coordination across projects
• Coordinate with customers’ vendors for end-user support and warranty repairs
• Replace equipment and/or software; perform backups and data restoration as needed
• Ensure disaster recovery and BCP activities are executed at local sites
• End-to-end stewardship of incidents escalated to customer support groups

Skills

Level 2/3 support

Server, M365, Azure, AWS

Networking

IT incident management

Tools

Active Directory

Microsoft SCCM

MS Office

Odoo

SAP

BMC Remedy

QuickBooks

MS Project

ServiceNow

Job description

XPT Software Australia Pty Ltd | Contract

Melbourne, Australia | Posted on 11/03/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

• Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
• Supporting complex real-time monitoring environments.
• Part of end-to-end IT support team which also managed projects
• Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMCRemedy, QuickBooks, MSProjets, Service Now
• Nice to Have Skills:
• Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
• Incident handling (P1/P2 issues) and Proxy clustering and Slowbrowsing issues, URL filtering (block/allow websites)
• Coordinate with Customers’ vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers using proxy network
• Loading/Reloading of PCs with Customer standard image fordeployment.
• operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites
• Detailed Job Description
• ITprofessional with over 10 + years of hands-on expertise in infrastructure,end-user support, and across enterprise environments with Install / Move /Add / Changes and co-ordination with respective OEMs and/or Customerfacilities group for Network/Standalone Printers / Scanners / MFPs / Plotters/ Label Printers etc.
• Onsite operationalsupport of voice end points (e.g., Physical hard phones on desk running over
• Life cycle of Incidents associated with EUC equipment and EUCsoftware, and provide break/fix support, advice, and assistance to AuthorizedUsers.
• Coordinate with Customers’ vendors for provision of end-usersupport (e.g., Hardware Vendor technicians for warranty repair/replacement
• Replace equipment and/or software in order to conduct a repair,support the Authorized User by copying data, performing backups and restoringdata and backups to the replacement EUC device
• Operational support for certified Network Printers / Scanners /MFPs / Plotters / Label Printers / Tag Printers
• Loading/Reloading of PCs with Customer standard image fordeployment.
• End-to-end stewardship/ownership of Incidents escalated toCustomer’s support groups to incident resolution
• Coordination with Customer’s support teams for execution ofmaintenance, upgrades, enhancements, or changes
• operational support for disaster recovery and BCP emergencyresponse activities in the event of emergency situations and annual testingrequirements at local sites