EUC Engineer

APM; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

APM is seeking a proactive End User Computing (EUC) Engineer to join our Digital and Infrastructure team in Brisbane. In this hands-on role you will deploy, manage, optimise, and support desktops, laptops, mobile devices and workplace technologies that enable our people to work securely and efficiently.

You will design and run modern EUC environments, collaborating with Digital, Infrastructure and Security teams to keep our end-user estate secure, scalable, and reliable using Intune, SCCM/MECM,

Qualifications

• 2+ years' experience in End User Computing, Desktop Support, or IT Operations.
• Strong experience supporting Windows, macOS, and mobile device platforms.
• Experience with endpoint management tools such as: Microsoft Intune, SCCM/MECM, Nerdio.
• Knowledge of Active Directory, Group Policy, and identity management solutions.
• Experience supporting application deployment and endpoint security initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the deployment, configuration, and management of desktops, laptops, and end-user devices.
• Deliver applications, patches, updates, and software deployments across the organisation.
• Troubleshoot and resolve complex end-user computing issues.
• Develop and implement end-user computing strategies and roadmaps.
• Design and support EUC architectures to meet performance, security, scalability, and resilience requirements.
• Manage and support technologies including: VDI, DaaS, and application virtualisation solutions.
• Monitor and optimise EUC environments to improve performance and user experience.
• Apply best practices for capacity planning, resource allocation, and system maintenance.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Implement and maintain security controls including multi-factor authentication, encryption, and access management.
• Identify, prioritise, and remediate vulnerabilities within agreed service levels.
• Collaborate with internal stakeholders to continuously improve workplace technology services.

Skills

End User Computing

Windows

macOS

Mobile devices

Intune

SCCM/MECM

Nerdio

Active Directory

Group Policy

Endpoint security

Application deployment

Troubleshooting

Communication

Education

IT certifications (ITIL)

Microsoft certifications

Tools

Microsoft Intune

SCCM/MECM

Nerdio

Active Directory

Job description

Join APM and help deliver a seamless, secure, and high-performing digital workplace experience for our users.

We are seeking a proactive and technically skilled End User Computing (EUC) Engineer to join our Digital and Infrastructure team. In this hands-on role, you will be responsible for the deployment, management, optimisation, and support of end-user devices, applications, and workplace technologies that enable our people to do their best work.

As the subject matter expert for EUC services, you will play a key role in designing and supporting modern desktop, mobility, virtual desktop, and application delivery environments while ensuring security, reliability, and an exceptional user experience.

About The Role

You will be responsible for the technical management and ongoing improvement of APM's end-user computing environment, including desktops, laptops, mobile devices, application delivery platforms, and virtual desktop technologies.

Working closely with Digital, Infrastructure, and Security teams, you will ensure our end-user technology estate remains secure, scalable, and aligned with business needs.

Key Responsibilities

• Lead the deployment, configuration, and management of desktops, laptops, and end-user devices.
• Deliver applications, patches, updates, and software deployments across the organisation.
• Troubleshoot and resolve complex end-user computing issues.
• Develop and implement end-user computing strategies and roadmaps.
• Design and support EUC architectures to meet performance, security, scalability, and resilience requirements.
• Manage and support technologies including:
• Virtual Desktop Infrastructure (VDI)
• Desktop-as-a-Service (DaaS)
• Application virtualisation solutions
• Monitor and optimise EUC environments to improve performance and user experience.
• Apply best practices for capacity planning, resource allocation, and system maintenance.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Implement and maintain security controls including multi-factor authentication, encryption, and access management.
• Identify, prioritise, and remediate vulnerabilities within agreed service levels.
• Collaborate with internal stakeholders to continuously improve workplace technology services.

About You

You are a customer-focused technology professional who enjoys solving problems and improving the digital experience for end users. You bring strong technical knowledge across endpoint technologies and thrive in a hands-on environment.

Required Experience

• 2+ years' experience in End User Computing, Desktop Support, or IT Operations.
• Strong experience supporting Windows, macOS, and mobile device platforms.
• Experience with endpoint management tools such as:
• Microsoft Intune
• SCCM/MECM
• Nerdio
• Knowledge of Active Directory, Group Policy, and identity management solutions.
• Experience supporting application deployment and endpoint security initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Desirable

• Tertiary qualifications in Information Technology, Computer Science, Business, or a related discipline.
• Industry certifications relevant to End User Computing, Microsoft technologies, or endpoint management.
• ITIL certification or exposure to ITIL processes and service management frameworks.
• Experience working with VDI, DaaS, and virtualisation technologies.

Why Join APM?

At APM, you'll be part of a purpose-driven organisation making a positive impact in people's lives. You'll work alongside talented technology professionals in a collaborative environment where innovation, continuous improvement, and professional growth are encouraged.