EUC Engineer

APM; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

APM is seeking an End User Computing Engineer to join the Digital and Infrastructure team in Melbourne. You will deploy, manage, optimise, and support end-user devices, applications, and workplace technologies to empower users to perform at their best.

You will design and support modern desktop, mobility, VDI, and application delivery environments while ensuring security, reliability and a superior user experience across the organisation.

Qualifications

• 2+ years in End User Computing, Desktop Support, or IT Operations.
• Strong experience with Windows, macOS, and mobile device platforms.
• Experience with endpoint management tools: Microsoft Intune, SCCM/MECM, Nerdio.
• Knowledge of Active Directory, Group Policy, and identity management.
• Experience supporting application deployment and endpoint security initiatives.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead deployment, configuration, and management of desktops, laptops, and end-user devices.
• Deliver applications, patches, updates, and software deployments across the organisation.
• Troubleshoot and resolve complex EUC issues.
• Develop and implement EUC strategies and roadmaps.
• Design and support EUC architectures for performance, security, scalability, and resilience.

Skills

Analytical thinking

Troubleshooting

Communication

Windows administration

macOS administration

Endpoint management

Education

Tertiary IT degree

Tools

Microsoft Intune

SCCM/MECM

Nerdio

Active Directory

Group Policy

Job description

Join APM and help deliver a seamless, secure, and high-performing digital workplace experience for our users.

We are seeking a proactive and technically skilled End User Computing (EUC) Engineer to join our Digital and Infrastructure team. In this hands-on role, you will be responsible for the deployment, management, optimisation, and support of end-user devices, applications, and workplace technologies that enable our people to do their best work.

As the subject matter expert for EUC services, you will play a key role in designing and supporting modern desktop, mobility, virtual desktop, and application delivery environments while ensuring security, reliability, and an exceptional user experience.

About The Role

You will be responsible for the technical management and ongoing improvement of APM's end-user computing environment, including desktops, laptops, mobile devices, application delivery platforms, and virtual desktop technologies.

Working closely with Digital, Infrastructure, and Security teams, you will ensure our end-user technology estate remains secure, scalable, and aligned with business needs.

Key Responsibilities

• Lead the deployment, configuration, and management of desktops, laptops, and end-user devices.
• Deliver applications, patches, updates, and software deployments across the organisation.
• Troubleshoot and resolve complex end-user computing issues.
• Develop and implement end-user computing strategies and roadmaps.
• Design and support EUC architectures to meet performance, security, scalability, and resilience requirements.
• Manage and support technologies including:
• Virtual Desktop Infrastructure (VDI)
• Desktop-as-a-Service (DaaS)
• Application virtualisation solutions
• Monitor and optimise EUC environments to improve performance and user experience.
• Apply best practices for capacity planning, resource allocation, and system maintenance.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Implement and maintain security controls including multi-factor authentication, encryption, and access management.
• Identify, prioritise, and remediate vulnerabilities within agreed service levels.
• Collaborate with internal stakeholders to continuously improve workplace technology services.

About You

You are a customer-focused technology professional who enjoys solving problems and improving the digital experience for end users. You bring strong technical knowledge across endpoint technologies and thrive in a hands-on environment.

Required Experience

• 2+ years' experience in End User Computing, Desktop Support, or IT Operations.
• Strong experience supporting Windows, macOS, and mobile device platforms.
• Experience with endpoint management tools such as:
• Microsoft Intune
• SCCM/MECM
• Nerdio
• Knowledge of Active Directory, Group Policy, and identity management solutions.
• Experience supporting application deployment and endpoint security initiatives.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Desirable

• Tertiary qualifications in Information Technology, Computer Science, Business, or a related discipline.
• Industry certifications relevant to End User Computing, Microsoft technologies, or endpoint management.
• ITIL certification or exposure to ITIL processes and service management frameworks.
• Experience working with VDI, DaaS, and virtualisation technologies.

Why Join APM?

At APM, you'll be part of a purpose-driven organisation making a positive impact in people's lives. You'll work alongside talented technology professionals in a collaborative environment where innovation, continuous improvement, and professional growth are encouraged.

If you're passionate about delivering exceptional end-user experiences and want to be part of a growing organisation, we'd love to hear from you.