End User Computer Manager

Gallant Collective; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

High-impact leadership role

Collaborative and supportive team culture

Opportunity for growth and transformation projects

Job summary

A technology solutions provider in Melbourne is seeking a Director of Talent Solutions to lead their End User Computing team. You will oversee the delivery of IT services across Australia and Asia Pacific, managing diverse environments and ensuring high-quality support for users. The ideal candidate has over 5 years of senior IT management experience, a strong understanding of multiple platforms, and exceptional communication skills. This full-time role offers the opportunity to influence EUC strategy within a collaborative culture.

Qualifications

• 5+ years' experience in a senior IT management role with proven leadership.
• Experience supporting large, geographically dispersed environments.
• Ability to manage vendor relationships and cross-functional stakeholders.

Responsibilities

• Lead EUC support operations across various platforms.
• Manage lifecycle of EUC hardware, applications, and licensing.
• Ensure compliance with IT governance and security frameworks.

Skills

Senior IT management experience

Knowledge of Windows, macOS, iOS platforms

Hands-on experience with ServiceNow

Exceptional communication skills

Process improvement mindset

Tools

Active Directory

SCCM

Intune

BigFix

O365 suite

Job description

Overview

Director of Talent Solutions | Gallant Collective — End User Computing Manager role based in the Eastern Suburbs. Lead the EUC team and ensure the seamless delivery of IT services across ANZ and the wider Asia Pacific region.

About the Role

As the EUC Manager, you’ll lead a team of EUC Support Specialists, managing the full lifecycle of end-user computing devices and applications across a diverse environment including offices, warehouses, and over 500 retail stores. You’ll oversee incident management and service delivery, drive continuous improvement and operational excellence, and provide hands‑on leadership blending strategic vision with technical expertise. You’ll work with IT leadership, project managers, and global stakeholders to ensure systems, services, and hardware operate at peak efficiency and deliver high-quality support for a geographically dispersed workforce.

Key Responsibilities

• Lead EUC support operations across Windows, macOS, iOS, handheld devices, and printers.
• Manage lifecycle of EUC hardware, applications, and licensing.
• Oversee incident and escalation management, ensuring SLA compliance and customer satisfaction.
• Drive continuous improvement initiatives, process optimisation, and automation.
• Collaborate with IT teams, vendors, and business stakeholders to ensure smooth service delivery and alignment with business goals.
• Ensure compliance with IT governance, security, patching, and risk mitigation frameworks.
• Support onboarding of new technologies and acquisitions into the EUC environment.

About You

• 5+ years' experience in a senior IT management role, with proven leadership of a technical support team.
• Strong knowledge of Windows, macOS, iOS platforms, and corporate applications.
• Hands-on experience with ServiceNow, Active Directory, SCCM, Intune, BigFix, and O365 suite.
• Exceptional communication skills with the ability to manage vendor relationships and cross-functional stakeholders.
• Skilled in developing SOPs, documentation, and knowledge base resources.
• Experience supporting large, geographically dispersed environments, ideally across APAC.
• Strong process improvement mindset and passion for driving service excellence.

What’s on Offer

• High-impact leadership role with scope to shape EUC strategy and service delivery
• Work in a large-scale, complex environment with exciting growth and transformation projects
• Collaborative and supportive team culture

Location

Based in eastern suburbs of Melbourne, with flexibility to support stakeholders across the Asia Pacific region.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services
• Retail