End User Computing

Frazer Tremble; City of Melbourne; On-site; AUD 129,000 - 185,000; Full time

Job summary

Frazer Tremble is seeking an experienced End User Compute & Collaboration Officer for a 6-12 month full-time contract in Melbourne. You will support and enhance a modern end-user computing environment across Intune, Autopilot, M365, and Entra ID, while engaging in collaboration tech and device lifecycle initiatives.

You’ll handle Level 2/3 support, manage endpoint configuration, and drive improvements with vendors and stakeholders. Office-based role with a focus on a positive user experience.

Qualifications

• Solid experience in desktop support and endpoint management.
• Ability to troubleshoot complex issues end-to-end.
• Strong communication and user-focused mindset.

Responsibilities

• Providing hands-on Level 2 and Level 3 technical support
• Administering Microsoft Intune and Windows Autopilot
• Managing endpoint configuration, compliance and application deployment
• Supporting Microsoft 365 and Entra ID / Azure AD
• Maintaining collaboration, meeting room and end user technologies
• Supporting device lifecycle management and technology refresh programmes
• Improving technical documentation, processes and support practices
• Working closely with vendors and internal stakeholders to troubleshoot and resolve issues
• Contributing to continuous improvement initiatives across the end user technology environment

Skills

Desktop support

Endpoint management

End user computing

Troubleshooting

Communication

Tools

Microsoft Intune

Windows Autopilot

Microsoft 365

Entra ID/Azure AD

Cisco Webex

Job description

End User Compute & Collaboration Officer

The Opportunity

If you enjoy being the person people turn to when technology needs to work properly, securely and without the drama, this could be a great next contract.

We’re looking for an experienced End User Compute & Collaboration Officer to join a broader IT team and help support, maintain and continuously improve a modern end user computing environment.

This is more than a traditional desktop support role. You’ll work across Microsoft Intune, Windows Autopilot, Microsoft 365, Windows 11 and Entra ID, while also getting involved in collaboration technologies, device lifecycle initiatives and broader technology improvement projects.

This is a 6-12 month, full-time contracting position offering a day rate and extension possibilities.

What You’ll Be Doing

You’ll have plenty of variety, with responsibilities including:

• Providing hands‑on Level 2 and Level 3 technical support
• Administering Microsoft Intune and Windows Autopilot
• Managing endpoint configuration, compliance and application deployment
• Supporting Microsoft 365 and Entra ID / Azure AD
• Maintaining collaboration, meeting room and end user technologies
• Supporting device lifecycle management and technology refresh programmes
• Improving technical documentation, processes and support practices
• Working closely with vendors and internal stakeholders to troubleshoot and resolve issues
• Contributing to continuous improvement initiatives across the end user technology environment

What We’re Looking For

You’ll bring solid experience within desktop support, endpoint management or end user computing, combined with the confidence to troubleshoot complex issues and take ownership through to resolution.

Ideally, you’ll have hands‑on experience across:

• Microsoft 365
• Windows 11
• Endpoint security and compliance

Experience with Cisco collaboration technologies, Webex devices, meeting room solutions or enterprise AV environments would be a strong advantage.

Just as importantly, you’ll be someone who communicates well, enjoys working with people and is comfortable operating in an environment where good technology support is about the user experience as much as the technology itself.

Why Consider It?

• Stable organisation with a long-term technology roadmap
• Modern and diverse Microsoft environment
• Collaborative and supportive IT team
• Opportunity to contribute beyond BAU support
• Exposure to technology improvement and refresh initiatives
• Strong focus on professional development and continuous learning

If you’re an experienced EUC professional who enjoys solving problems, improving the user experience and working across a broad Microsoft environment, we’d love to hear from you.

Please note due to the nature of this role, it is required that you work from the office (northern Melbourne) 5 days per week.