EUC Desktop & AV Support Specialist — Hybrid Role

Endeavour Group Careers; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Exclusive staff discounts on Endeavour

Health and wellbeing programs

Learning and development options

Inclusive and flexible workplace

Job summary

Endeavour Group is seeking an EUC Technical Specialist to act as the frontline IT face, delivering timely desktop and AV support onsite at our Richmond office. You will handle hardware, software, and system issues, while ensuring smooth business operations and high customer service standards.

Based on-site with potential hybrid arrangements, you will manage tickets in ServiceNow, perform routine maintenance, and collaborate with vendors for warranty repairs.

Qualifications

• Core technical expertise in desktop support with hands-on proficiency in Windows OS, Active Directory, and Endpoint Management.
• Hardware, peripherals, and meeting room AV technologies experience.
• Excellent communication skills bridging technical jargon and user explanations.
• Customer-centric, calm, and resilient demeanor as the frontline IT face.
• Analytical thinking with problem-solving in dynamic environments.
• Experience managing ServiceNow incidents and requests within SLA frameworks.
• Exposure to or familiarity with Meraki, MDM platforms, and Google Workspace considered highly regarded.

Responsibilities

• Deliver frontline IT support across in-person, phone, email, and ticketing channels.
• Manage and resolve tickets within ServiceNow according to SLAs.
• Set up, configure, and support desktop hardware, printers, and peripherals.
• Audit and troubleshoot meeting room technologies to ensure system readiness.
• Maintain routine maintenance and coordinate warranty repairs with vendors.
• Keep Asset and Configuration Management records up to date.
• Create and maintain procedural documentation and staff training.

Skills

Windows OS

Active Directory

Endpoint Management

Hardware & AV

Communication skills

ServiceNow

SLA knowledge

Meraki dashboard

Mobile device management (MDM)

Intune

Google Workspace

JAMF

Commercial acumen

Tools

Meraki dashboard

iOS/Android MDM

Intune

Google MDM

JAMF

Google Workspace

Job description

Endeavour Group is seeking an EUC Technical Specialist to act as the frontline IT face, delivering timely desktop and AV support onsite at our Richmond office. You will handle hardware, software, and system issues, while ensuring smooth business operations and high customer service standards.

Based on-site with potential hybrid arrangements, you will manage tickets in ServiceNow, perform routine maintenance, and collaborate with vendors for warranty repairs.