ESM Learning Designer & Developer

XPT Software; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software is seeking an ESM Learning Developer to design, build, and maintain learning solutions that drive adoption of Enterprise Service Management processes and technologies. You will partner with SMEs, Change teams, project teams, and business stakeholders to create engaging training content, role-based learning paths, and capability uplift initiatives across large-scale transformation programs.

You will apply instructional design expertise, leverage SAP Enable Now, and collaborate with

Qualifications

• Australian Citizen with the ability to obtain and maintain required police clearances.
• Mandatory: Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale business transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication, and content development skills.
• Desirable: WalkMe Learning or other digital learning and video authoring tools.
• Desirable Knowledge of ServiceNow and Enterprise Service Management processes is highly regarded.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product videos (with voice over), Quick Reference Guides (QRGs), work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with business stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.

Skills

Learning Needs Analysis

Instructional design

Adult learning

Stakeholder engagement

Change management

Tools

SAP Enable Now

Microsoft 365

Learning Management System (LMS)

Clipchamp

WalkMe Learning

ServiceNow

Job description

XPT Software is seeking an ESM Learning Developer to design, build, and maintain learning solutions that drive adoption of Enterprise Service Management processes and technologies. You will partner with SMEs, Change teams, project teams, and business stakeholders to create engaging training content, role-based learning paths, and capability uplift initiatives across large-scale transformation programs.

You will apply instructional design expertise, leverage SAP Enable Now, and collaborate with