Learning developers-Citizen

XPT Software Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

The Learning Developer (For ESM, ServiceNow) at XPT Software Australia designs, develops, and maintains learning solutions that support adoption of ESM processes and technologies. You partner with SMEs, Change Team and stakeholders to create training materials and capability uplift initiatives that drive user readiness.

You will develop eLearning, simulations, videos with voice over, QRGs, guides, and design role-based learning pathways; you also support go-live and post-go-live learning

Qualifications

• Australian Citizen with ability to obtain police clearances.
• Mandatory: SAP Enable Now experience for learning content development.
• Experience creating digital learning solutions for large-scale transformations.
• Strong instructional design and adult learning knowledge.
• Proficiency with Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication and content development skills.
• Desirable: Clipchamp experience; WalkMe Learning or similar tools.
• Desirable knowledge of ServiceNow and Enterprise Service Management.

Responsibilities

• Design, develop and maintain high-quality learning solutions for ESM adoption.
• Collaborate with SMEs, Change Team and stakeholders to create engaging training.
• Develop eLearning, simulations, videos with voiceover, QRGs and guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live and post-go-live learning activities.
• Maintain and improve learning assets and knowledge resources.

Skills

Instructional design

Adult learning

Stakeholder engagement

Content development

Communication

LMS proficiency

Microsoft 365

Video authoring

Tools

SAP Enable Now

Clipchamp

WalkMe Learning

ServiceNow

Microsoft 365

LMS

Job description

Learning Developer (For ESM, ServiceNow)

The ESM Learning Developer will be responsible for designing, developing, and maintaining high-quality learning solutions that support the successful adoption of Enterprise Service Management (ESM) processes and technologies. The role partners with SMEs, Change Team, project teams, and business stakeholders to develop engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.

Key Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product Videos (with voice over), Quick Reference Guides (QRGs), work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with business stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.

Skills & Experience

• Australian Citizen with the ability to obtain and maintain required police clearances.
• Mandatory: Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale business transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication, and content development skills.
• Highly Desirable: Experience with Clipchamp,
• Desirable: WalkMe Learning, or other digital learning and video authoring tools.
• Desirable Knowledge of ServiceNow and Enterprise Service Management processes is highly regarded.