ESM Learning Designer & Developer

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney seeks an ESM Learning Developer to design, develop, and maintain high-quality learning solutions that support Enterprise Service Management adoption.

You will partner with SMEs, Change Team, project teams and business stakeholders to create engaging learning experiences, training materials, capability uplift initiatives, and ensure user adoption and business readiness.

Qualifications

• Australian Citizen with the ability to obtain police clearances.
• Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale business transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication and content development skills.
• Desirable: Clipchamp, WalkMe Learning or other digital learning tools.
• Desirable knowledge of ServiceNow and Enterprise Service Management processes.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product videos with voice over, QRGs, work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.

Skills

Instructional design

Adult learning

Stakeholder engagement

Training development

Tools

SAP Enable Now

Clipchamp

WalkMe Learning

ServiceNow

LMS

Microsoft 365

Job description

XPT Software Australia Pty Ltd in Sydney seeks an ESM Learning Developer to design, develop, and maintain high-quality learning solutions that support Enterprise Service Management adoption.

You will partner with SMEs, Change Team, project teams and business stakeholders to create engaging learning experiences, training materials, capability uplift initiatives, and ensure user adoption and business readiness.