Learning Developer: ESM & ServiceNow (Contract, Sydney)

ALOIS UK; Sydney; On-site; AUD 90,000 - 120,000; Part time

Job summary

ALOIS Australia is seeking a Learning Developer (ESM/ServiceNow) to design, develop, and maintain high-quality learning solutions that support successful adoption of Enterprise Service Management processes and technologies.

The role partners with SMEs, Change Team, project teams, and business stakeholders to create engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.

Qualifications

• Australian Citizen with the ability to obtain police clearances.
• Mandatory: Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale business transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication, and content development skills.
• Desirable: Clipchamp, WalkMe Learning, or other digital learning and video authoring tools.
• Desirable Knowledge of ServiceNow and Enterprise Service Management processes is highly regarded.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product Videos (with voice over), Quick Reference Guides (QRGs), work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with business stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.

Skills

Instructional design

Adult learning

Stakeholder engagement

Communication

Tools

SAP Enable Now

Microsoft 365

LMS

Job description

ALOIS Australia is seeking a Learning Developer (ESM/ServiceNow) to design, develop, and maintain high-quality learning solutions that support successful adoption of Enterprise Service Management processes and technologies.

The role partners with SMEs, Change Team, project teams, and business stakeholders to create engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.