ESM Learning Developer - Sydney

Ayan Infotech; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

AYAN InfoTech in Sydney is seeking an experienced ESM Learning Developer to design, develop, and maintain learning solutions that support Enterprise Service Management adoption. You will partner with SMEs, Change Team, project teams, and business stakeholders to create engaging training materials and capability uplift initiatives.

The role requires strong instructional design skills, experience with SAP Enable Now, LMS and Microsoft 365 tools, plus the ability to deliver at scale.

Qualifications

• Experience with SAP Enable Now for learning content development.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Strong instructional design and adult learning knowledge.
• Experience developing digital learning solutions for large-scale transformation programs.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product videos (with voice over), QRGs, work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.
• Desirable: Experience with ServiceNow and Enterprise Service Management processes.

Skills

Stakeholder engagement

Instructional design

Adult learning

Content development

Tools

SAP Enable Now

Clipchamp

WalkMe Learning

ServiceNow

LMS

Microsoft 365

Job description

AYAN InfoTech is looking for ESM Learning Developer to join an exciting project based in Sydney. The role offers you the opportunity to contribute towards an extremely well structured and mature environment, working on sophisticated enhancement projects.

Role: ESM Learning Developer

Location: Sydney

Contract Duration: 6 Months with high possible extensions

Experience: 7+ Years

Job Summary: Learning Developer (For ESM, ServiceNow)

The ESM Learning Developer will be responsible for designing, developing, and maintaining high-quality learning solutions that support the successful adoption of Enterprise Service Management (ESM) processes and technologies. The role partners with SMEs, Change Team, project teams, and business stakeholders to develop engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product Videos (with voice over), Quick Reference Guides (QRGs), work instructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with business stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.
• Mandatory: Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale business transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
• Excellent stakeholder engagement, communication, and content development skills.
• Highly Desirable: Experience with Clipchamp,
• Desirable: WalkMe Learning, or other digital learning and video authoring tools.
• Desirable Knowledge of ServiceNow and Enterprise Service Management processes is highly regarded.

Contact: 61-[phone] for more details.

Please note we will be able to contact only shortlisted candidates for this role. We thank you in advance for your interest.