Equipment Hire & Customer Care Specialist

Coates; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Competitive salary

Additional leave

Novated leasing

Salary sacrifice

Paid parental leave

Volunteering opportunities

Job summary

Coates in Albert Park, Adelaide, is seeking a customer-focused team member for a Permanent Full-Time role. You will be the first point of contact, delivering equipment solutions and supporting a high-performing team.

The position offers variety, on-the-job training, and opportunities for career progression within Coates. Ideal for someone who enjoys engaging with customers, coordinating logistics, and learning in a supportive environment.

Qualifications

• Experience in a customer-facing environment is preferred.
• Able to learn and understand technical information.
• Strong communication and problem-solving skills.
• Proactive and adaptable to changing priorities in a fast-paced setting.

Responsibilities

• Assist customers in person, on the phone or via email.
• Prepare hire schedules, quotes and invoices.
• Coordinate deliveries, transfers, pickups and repairs; liaise with workshop.
• Support load-out and yard tasks as needed.
• Collaborate with suppliers to meet customer requirements.

Skills

Customer service

Team player

Initiative

Adaptability

Learning mindset

Communication

MS Word

MS Excel

MS Outlook

Tools

MS Word

MS Excel

MS Outlook

Job description

Coates in Albert Park, Adelaide, is seeking a customer-focused team member for a Permanent Full-Time role. You will be the first point of contact, delivering equipment solutions and supporting a high-performing team.

The position offers variety, on-the-job training, and opportunities for career progression within Coates. Ideal for someone who enjoys engaging with customers, coordinating logistics, and learning in a supportive environment.