Customer Service Coordinator

Coates Hire Operations Pty Limited; City of Salisbury; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career progression

Flexible working

Employee discounts

Wellbeing program

Additional leave

Novated leasing

Parental leave

Job summary

Coates Hire Operations Pty Limited is seeking a Customer Service Coordinator at our Edinburgh branch. You will be the first point of contact for customers, delivering exceptional service and helping them find the right equipment solutions for their projects.

This permanent, full-time role involves coordinating with branch teams, drivers, account managers and product specialists to meet customer needs safely and efficiently.

Qualifications

• Previous customer service experience in a customer-facing environment
• Excellent communication and relationship-building skills
• Strong organisational skills
• Proactive approach to problem-solving
• Motivation to provide exceptional customer experience
• General computer skills (MS Word, Excel and Outlook)
• A current Driver's Licence
• Experience within equipment hire, construction, trade, logistics or industrial industries will be highly regarded, but not essential

Responsibilities

• Providing exceptional customer service via phone, email and face-to-face interactions
• Creating quotes, processing hire agreements, generating invoices and managing customer orders
• Coordinating equipment deliveries, transfers, pick-ups, breakdowns and changeovers
• Collaborating with branch and sales teams to deliver the best possible customer outcomes
• Supporting branch operations through administration, stocktake activities and asset coordination
• Assisting with equipment preparation, loading activities and general branch support when required
• Contributing to our Safety First culture and maintaining a safe, clean and organised workplace

Skills

Customer service

Communication

Organisational skills

Problem solving

Driver's Licence

Tools

MS Word

Excel

Outlook

Job description

The next step in your career starts here…

• Permanent, Full-Time
• Monday to Friday
• Rotating weekly roster 7:00am - 3:30pm and 8:30am - 5:00pm

As a Customer Service Coordinator at our Edinburgh branch, you'll be the first point of contact for our customers, delivering exceptional service and helping them find the right equipment solutions for their projects.

Working closely with branch teams, drivers, account managers and product specialists, you'll play a key role in coordinating equipment hire solutions and ensuring customer needs are met safely, efficiently and professionally. If you enjoy building relationships, solving problems and working in a fast-paced environment where no two days are the same, this could be the role for you.

You'll enjoy variety in your role including:

• Providing exceptional customer service via phone, email and face-to-face interactions
• Creating quotes, processing hire agreements, generating invoices and managing customer orders
• Coordinating equipment deliveries, transfers, pick-ups, breakdowns and changeovers
• Collaborating with branch and sales teams to deliver the best possible customer outcomes
• Supporting branch operations through administration, stocktake activities and asset coordination
• Assisting with equipment preparation, loading activities and general branch support when required
• Contributing to our Safety First culture and maintaining a safe, clean and organised workplace

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available. Let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you'll bring to the role

We're looking for someone who is passionate about customer service, enjoys working with people and thrives in a busy environment. You'll also bring:

• Previous customer service experience in a customer-facing environment
• Excellent communication and relationship-building skills
• Strong organisational skills
• Proactive approach to problem-solving
• Motivation to provide exceptional customer experience
• General computer skills (MS Word, Excel and Outlook)
• A current Driver's Licence
• Experience within equipment hire, construction, trade, logistics or industrial industries will be highly regarded, but not essential

If you've got an interest in construction, mining, engineering or equipment solutions, we'll provide the training and support to help you build a successful career with Coates.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com.au to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.