Customer Service Coordinator

Coates Hire Operations Pty Limited; City of Charles Sturt; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career progression

Employee discounts

Purchased additional leave

Novated leasing

Paid parental leave

Volunteer opportunities

Job summary

Coates Hire Operations Pty Limited is looking for a customer-focused team member at our Albert Park branch in Melbourne. The role is permanent full-time with a Monday to Friday pattern and an alternating roster (7am–3pm / 9am–5pm).

You’ll ensure customers receive the best possible service with equipment solutions and contribute to a high-performing team. This position offers variety, on-the-job training, and clear career progression within Coates, making it an ideal next step for someone who

Qualifications

• Experience in a customer-facing role, ideally in a hire or retail environment.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and adapt to changing priorities.

Responsibilities

• Support customers in person, over the phone and via email.
• Prepare hire schedules, quotes and invoicing.
• Allocate equipment and liaise with the workshop.
• Coordinate deliveries, transfers, pickups and repairs.

Skills

Customer service

Team player

High-volume environment

MS Word

Excel

Outlook

Tools

MS Word

Excel

Outlook

Job description

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The next step in your career starts here…

• Permanent Full-Time | Albert Park
• Monday to Friday + alternating roster (7am–3pm / 9am–5pm)
• Competitive base salary & career progression pathways

As the first point of contact for customers at our Albert Park branch, your number one goal is to ensure our customers receive the best possible service with their equipment solutions, while contributing to a reliable and high-performing team.

This role offers variety and on the job learning supported by a collaborative and experienced team. It’s an ideal opportunity for someone who enjoys engaging with customers, delivering solutions and thrives in a supportive, team-oriented environment.

What you’ll be doing

You’ll enjoy variety in your role including:

• Supporting customers in person, over the phone and via email
• Preparing hire schedules, quotes, and invoicing
• Allocating equipment and liaising with the workshop
• Coordinating deliveries, transfers, pick-ups, repairs and breakdowns
• Occasionally assisting in the yard with loading equipment
• Liaising with suppliers to support customer needs

What you will bring:

• A team player who is committed to delivering exceptional customer service
• Initiative and a willingness to learn (with plenty of on-the-job training)
• An interest in developing your career and progressing within Coates
• Experience in a customer-facing high-volume environments
• Basic computer skills (MS Word, Excel, Outlook)
• Ability to learn and understand technical information
• Ability to adapt to changing priorities proactively and professionally

An interest in construction, mining, or engineering is a bonus—we’ll provide all the training you need to succeed in equipment hire.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.