Crown PlaySafe Advisor - Multiple Opportunities

Crown Resorts Limited; Perth; On-site; AUD 65,000 - 75,000; Full time

Job summary

Crown Resorts Limited is seeking a PlaySafe Advisor to support responsible gambling and guest experiences across Crown's Perth properties.

This role involves a 24/7 roster, collaboration with operations and support teams, and maintaining compliance while recording incidents and preparing reports.

Join Crown to contribute to Crown's 29 Strategy and build a meaningful hospitality career within a vibrant, world-class resort.

Qualifications

• Experience in guest-focused roles within hospitality or gaming environments.
• Understanding of gambling regulations and responsible gambling practices.
• Ability to document incidents and maintain accurate records.

Responsibilities

• Build positive relationships with guests across the resort.
• Support Crown's responsible gambling commitments and regulatory obligations.
• Record incidents accurately and prepare reports for systems and stakeholders.
• Collaborate with departments across Crown Perth and other Crown properties.
• Demonstrate sound judgement and professionalism in complex situations.

Skills

Guest engagement

Stakeholder collaboration

Regulatory compliance

Incident reporting

Attention to detail

Communication skills

Job description

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

The Crown PlaySafe Advisor plays an important role in supporting Crown's commitment to responsible gambling while contributing to exceptional guest experiences across our integrated resort. This is a unique role that combines guest engagement, stakeholder collaboration, responsible gambling initiatives, and regulatory obligations. Working across a 24/7 rotating roster, you will engage with guests, collaborate closely with operational, leadership and support teams across Crown Perth, and contribute to business-wide initiatives that support Crown’s Crown '29 Strategy and commitment to minimising gambling harm. Success in this role will rely on working together with internal stakeholders across the business, sharing insights and partnering with Crown PlaySafe teams across other Crown properties to deliver consistent, practical and guest-focused outcomes.

We currently have multiple opportunities available, including:

• 2 x Permanent Full-Time positions
• 1 x Full-Time Fixed-Term Contract / Secondment (18-month term)
• 1 x Full-Time Fixed-Term Contract / Secondment until February 2027
• 1 x Full-Time Fixed-Term Contract / Secondment until August 2027

Please note there may be an opportunity for this contract to be extended, subject to business requirements.

Key Responsibilities

Build positive and professional relationships with guests across the resort. Deliver exceptional guest experiences while supporting Crown's responsible gambling commitments. Maintain a strong understanding of Crown's regulatory and compliance obligations. Strong attention to detail with the ability to accurately record incidents, prepare reports, maintain system records. Work collaboratively with departments across Crown Perth and other Crown properties. Demonstrate sound judgement and professionalism when managing complex situations.

About You

Flexibility to work a 24/7 rotating roster, including day, night, weekend and public holiday shifts. Contribute positively to team culture by maintaining strong communication, sharing information effectively and supporting colleagues across rotating shifts. A genuine passion for hospitality and guest engagement, with a positive, friendly and approachable communication style that creates meaningful connections and exceptional guest experiences. Ability to work effectively with multiple stakeholders within a large, complex and highly regulated organisation, while contributing positively to a collaborative team environment built on trust, accountability and mutual support. A strong work ethic, personal accountability and commitment to reliability. Demonstrated resilience and the ability to remain calm and professional when managing sensitive or challenging situations. Ability to maintain confidentiality and exercise discretion when handling sensitive guest information. Commercial awareness and understanding of balancing guest experience with business objectives. Ambition to grow, develop, and build a meaningful career with Crown. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.