Entry-Level Service Desk Analyst - Kickstart Your Tech Career

PHET Enterprise Services (AP) Limited, Philippines Regional Operating Headquarters; Geelong; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Job summary

DXC Technology in Geelong is hiring a Level 1 Service Desk Analyst for an entry-level IT role. You’ll be the first point of contact, listen to customer needs, and provide basic problem-solving support with a collaborative team around you.

No degree is required, and training is provided on the job. The role emphasizes people skills, clear communication, and the opportunity to grow your tech career in a supportive environment.

Qualifications

• No degree required.
• Strong verbal and written communication skills.
• Comfortable learning on the job and asking questions.
• Able to stay calm under pressure and manage multiple tasks.

Responsibilities

• Be the first point of contact for customers seeking IT help.
• Troubleshoot basic technical issues and document steps taken.
• Escalate complex problems to the Service Desk while keeping customers informed.

Skills

Customer service

Communication

Problem solving

Teamwork

Active listening

Job description

DXC Technology in Geelong is hiring a Level 1 Service Desk Analyst for an entry-level IT role. You’ll be the first point of contact, listen to customer needs, and provide basic problem-solving support with a collaborative team around you.

No degree is required, and training is provided on the job. The role emphasizes people skills, clear communication, and the opportunity to grow your tech career in a supportive environment.