Field Support Technicians

DXC Technology Company; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments. The role involves supporting end users with their day-to-day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately.

Successful candidates will have hands-on experience with desktop hardware and operating systems, strong communication skills, and the ability to prioritize

Qualifications

• Working knowledge of computer hardware and operating systems.
• Strong attention to detail and accuracy.
• Ability to manage competing priorities and organize workloads.
• Clear written and verbal communication skills.
• Customer-focused approach with varying levels of tech knowledge.
• Ability to work independently and with colleagues.
• Good time management and organizational skills.
• Professional approach to customer interactions.
• Current Australian driver's license.

Responsibilities

• Provide desktop support to a range of users, including executives.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Support users face to face, by phone, and through remote tools.
• Perform routine maintenance and basic troubleshooting of end-user hardware and software.
• Record and manage IT assets, incidents, service requests, and work orders in ServiceNow (preferred).
• Prioritize incoming requests based on urgency and business needs.
• Maintain accurate service records, time entries, and technical notes.
• Follow health and safety requirements in the workplace.
• Complete assigned tasks within agreed service timeframes.

Skills

Desktop support

End-user support

Hardware knowledge

Operating systems

Customer service

Communication

Time management

Tools

ServiceNow

Job description

Job Description:

DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments.

The role involves supporting end users with their day-to-day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately.

Work Arrangement :

• On-call requirement, car etc: On Call
• Shift work or no: No (8-4 or 9-5)
• WFH flexibility: once a month
• When are we looking for the desired candidate to start (roughly): next 4-6 weeks.

Responsibilities

• Provide desktop support to a range of users, including senior executives.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Support users face to face, by telephone, and through remote support tools.
• Perform routine maintenance and basic troubleshooting of end-user hardware and software.
• Accurately record and manage IT assets, incidents, service requests, and work orders.
• Service Now experience is a plus.
• Prioritize incoming requests and existing work based on urgency and business requirements.
• Maintain accurate service records, time entries, and technical notes.
• Follow workplace health and safety requirements to protect yourself, colleagues, and customers.
• Complete assigned tasks within agreed service timeframes.

Knowledge and skills

Suitable candidates will have:

• A working knowledge of computer hardware and operating systems.
• Strong attention to detail and accuracy.
• The ability to manage competing priorities and organize workloads.
• Clear written and verbal communication skills.
• A customer-focused approach and the ability to assist users with varying levels of technical knowledge.
• The ability to work independently and collaboratively with colleagues and other technical teams.
• Good time management and organizational skills.
• A professional approach to customer interactions.
• A current Australian driver's license.

Additional information

Successful applicants must be able to meet DXC's pre-employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.