Entry-Level IT Service Desk Technician | Growth & Training

Total Computer Technology; Ryde; On-site; AUD 50,000 - 65,000; Full time

Job summary

Total Computer Technology is seeking a motivated individual to join our well established MSP as a Level 1 Service Desk Technician. The role covers provisioning PCs and delivering 1st level PC, network and server support for our external clients in a fast-paced, client-facing environment.

You will need strong people skills, an eagerness to learn, and the ability to build relationships with clients and teammates. Excellent communication and time management are essential to success in this role.

Qualifications

• General interest in IT and desire to start a IT career.
• Knowledge and understanding of the Microsoft range of operating systems.
• Basic network troubleshooting skills.
• TAFE Certificate or MCSA or equivalent.
• Knowledge of peripherals and computer hardware.

Responsibilities

• Provision PCs and provide 1st level PC, network and server support to external clients.
• Build strong client relationships and work with team members.
• Deliver superior customer service with excellent communication and a positive attitude.
• Prioritise workloads and manage time effectively.
• Record and log all calls and contribute to IT documentation and procedures.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Education

TAFE Certificate or MCSA or equivalent

Tools

Microsoft Windows OS

Networking basics

PC hardware knowledge

Job description

Total Computer Technology is seeking a motivated individual to join our well established MSP as a Level 1 Service Desk Technician. The role covers provisioning PCs and delivering 1st level PC, network and server support for our external clients in a fast-paced, client-facing environment.

You will need strong people skills, an eagerness to learn, and the ability to build relationships with clients and teammates. Excellent communication and time management are essential to success in this role.