Entry level Customer Service - inbound calls

Lloyds Auctions; Gold Coast City; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

One-on-one mentoring

Hands-on training

Career development

Friendly team environment

Job summary

Lloyds Auctions on the Gold Coast is seeking an enthusiastic Entry Level Customer Service Assistant to join our inbound call team. No years of experience required—just a positive attitude and a willingness to learn.

You’ll be mentored by a senior specialist as you build confidence handling customer enquiries and delivering standout service. You’ll answer inbound calls, listen to customer needs, provide clear information, and follow up to ensure every interaction leaves customers feeling helped

Qualifications

• No years of experience required; positive attitude and willingness to learn.
• Strong communication and interpersonal skills to assist customers.
• Reliable, organised and able to follow processes with accuracy.

Responsibilities

• Answer inbound customer calls with a friendly, professional attitude.
• Listen to customer needs, provide information and helpful solutions.
• Follow up on requests to ensure nothing falls through the cracks.
• Record customer conversations accurately and collaborate with the team.
• Learn systems and processes to improve customer experience.

Skills

Customer service

Communication

Problem solving

Team player

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Entry level Customer Service - inbound calls

Customer Service Assistant – Junior Opportunity

Bring Your Energy, Initiative and Can Do Attitude – We'll Teach You the Rest!

Are you a natural people person with a go-getter attitude?

We're looking for someone with enthusiasm, common sense, and a genuine willingness to learn to join our customer service team.

You don't need years of experience or an impressive résumé. What we're really looking for is someone who is switched on, enjoys helping people, takes pride in doing an excellent job and isn't afraid to roll up their sleeves and get involved.

And here is the exciting part – you will be learning from a customer service superstar!

You will work alongside an experienced professional who genuinely knows how to deliver exceptional customer service and is ready to share their knowledge, skills, and experience with someone eager to learn.

This is a fantastic opportunity to build your confidence, develop valuable workplace skills and establish a solid foundation for your career.

What will you be doing?

You will be one of the friendly voices our customers hear when they call. Your job is to make sure every customer feels welcomed, listened to, and genuinely helped.

Your day will include:

Answering inbound customer calls with a friendly, professional, and helpful attitude.

Listening to customer enquiries and helping them find the information or assistance they need.

Following up on customer requests and ensuring nothing falls through the cracks.

Working with other team members to resolve enquiries and deliver a smooth customer experience.

Keeping accurate records of customer conversations and requests.

Learning how to manage different situations with confidence, patience, and professionalism.

Looking for little ways to make a significant difference to our customers' experience.

Who are we looking for?

We're not expecting you to know everything. In fact, we would much rather find someone with the right attitude who is excited to learn.

You’ll be a great fit if you:

Have a mature, responsible attitude and a strong work ethic.

Are a natural go-getter who takes initiative rather than waiting to be told what to do.

Enjoy talking to people and making them feel comfortable.

Have a friendly personality and communicate clearly and confidently.

Are dependable, organised and pay attention to the little details.

Can think on your feet and enjoy finding solutions.

Are comfortable using computers and willing to learn new systems.

Take feedback positively and genuinely want to improve.

Have a great sense of humour and enjoy being part of a supportive team.

Previous customer service experience would be great, but it is certainly not essential. Your attitude, reliability, and willingness to learn are what matter most.

What's in it for you?

• One-on-one mentoring from an experienced customer service superstar.
• Genuine hands on training and support while you learn.
• The opportunity to develop communication, problem-solving, and customer service skills.
• A friendly, encouraging team where your contribution matters.
• A chance to take on more responsibility as your confidence and skills grow.
• An opportunity to build a long-term career, not just find another job.

We are looking for someone who wants to learn, grow and become a customer service superstar.

Bring your personality, your initiative, and your willingness to learn. We will help you develop the skills.