Entry-Level Customer Service Agent - Hybrid After Probation

TSA Group - Australia; Adelaide; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Yearly retention bonuses

Awards and prizes

Health insurance discounts

Fully paid comprehensive training

Flexible schedule

Christmas gift

Job summary

TSA Group is an Australia-based outsourcing company focused on helping brands acquire, retain, and grow their customer bases. We offer hybrid work arrangements after probation, with comprehensive training and ongoing coaching.

Join a supportive team that values growth, recognition, and flexible scheduling. We provide opportunities for professional development and a range of employee benefits while empowering you to deliver excellent customer experiences from Adelaide.

Qualifications

• Based in Adelaide with a suitable work-from-home setup.
• Excellent communication; able to listen, empathize, engage warmly.
• Strong computer literacy and multi-tasking.
• Self-motivation and drive to excel.
• Openness to learning and applying new skills.
• Resilience and performance under pressure.

Responsibilities

• Handlining a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

Skills

Communication

Active listening

Empathy

Computer literacy

Self-motivation

Willingness to learn

Resilience

Problem solving

Home internet

Job description

TSA Group is an Australia-based outsourcing company focused on helping brands acquire, retain, and grow their customer bases. We offer hybrid work arrangements after probation, with comprehensive training and ongoing coaching.

Join a supportive team that values growth, recognition, and flexible scheduling. We provide opportunities for professional development and a range of employee benefits while empowering you to deliver excellent customer experiences from Adelaide.