Customer Experience Agent

Telco Services Australia Pty Ltd; Perth; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

6 weeks paid training

In-office role 31 Troode St, West PER

Rotating roster 7am–7pm

Job summary

TSA Group in Australia is recruiting for a customer-centric role to join our in-office team in West Perth. This position involves a rotating roster across 7am–7pm, with a minimum 30 hours over 4 days and Mondays mandatory, offering an engaging, on-site work environment.

You'll start with 6 weeks of paid training and use self-service portals to assist customers, building genuine connections and delivering top-notch care in every interaction.

Qualifications

• Integrity: respectful, open, honest, authentic.
• Tech-Savvy: navigate multiple systems and communicate effectively.
• Driven and Resilient: open to change and challenges.
• Big Heart: passion for people and prioritising customer care.

Responsibilities

• Receive 6 weeks of paid training in a supportive environment.
• Use self-service portals to help you and your customer resolve enquiries.
• Make every customer feel valued and heard with genuine connections.
• Deliver top-notch service in every interaction, leaving customers happy and satisfied.

Skills

Integrity

Tech-Savvy

Driven and Resilient

Big Heart

Job description

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Join Our Team at TSA Group - Australia!

Are you looking for a meaningful Government role helping everyday Aussies?

We are currently looking for customer-centric, Australian Citizens superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:

What You Need to Know About Your New Role

• Training:Receive 6 weeks paid training in a supportive environment.
• Helping Customers:Use self-service portals to help you and your customer resolve their enquiry
• Building Connections:Make every customer feel valued and heard with genuine connections
• Customer Care:Deliver top-notch service in every interaction, leaving customers happy and satisfied.
• Start Dates: Multiple start dates over the next few months
• Roster: Work a rotating roster, between 7am - 7pm Monday to Saturday.
• Location:100% in office role at 31 Troode St, West Perth
• Roster Requirement: Working a minimum of 30 hours over 4 days with Mondays as mandatory work day.

What We're Looking For:

• Integrity:Respectful, open, honest, and authenticity
• Tech-Savvy:Navigate multiple systems easily and communicate effectively
• Driven and Resilient:Open to change and challenges
• Big Heart:Passion for people and prioritising customer care

Why You’ll Love Working with Us

• #TSAWays: Join a unique culture that’s all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Join Us!

At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we’d love to hear from you!

• Website: TSA Group
• Instagram: tsa_group_
• LinkedIn: TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process, and legitimate communication will come from official TSA Group email addresses (e.g., @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail]. #SAU