Entry Level Customer Service Agent 1 1

TSA Group - Australia; Adelaide; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Yearly retention bonuses

Awards and prizes

Health insurance discounts

Fully paid comprehensive training

Flexible schedule

Christmas gift

Job summary

TSA Group is an Australia-based outsourcing company focused on helping brands acquire, retain, and grow their customer bases. We offer hybrid work arrangements after probation, with comprehensive training and ongoing coaching.

Join a supportive team that values growth, recognition, and flexible scheduling. We provide opportunities for professional development and a range of employee benefits while empowering you to deliver excellent customer experiences from Adelaide.

Qualifications

• Based in Adelaide with a suitable work-from-home setup.
• Excellent communication; able to listen, empathize, engage warmly.
• Strong computer literacy and multi-tasking.
• Self-motivation and drive to excel.
• Openness to learning and applying new skills.
• Resilience and performance under pressure.

Responsibilities

• Handlining a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

Skills

Communication

Active listening

Empathy

Computer literacy

Self-motivation

Willingness to learn

Resilience

Problem solving

Home internet

Job description

About

TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centers in Australia and the Philippines.

Why You’ll Love Working with Us

• Rosters Available: Multiple flexible working arrangements avaliable with hybrid oppourntunites after probation!
• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
• Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.

What You’ll Be Doing

• Handlining a mix of inbound & outbound calls, helping customers with their enquiries.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Be flexible with hours to ensure we're available when our customers need us.

What Makes You Perfect For This Role

• Must be based in Adelaide.
• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

Why You’ll Love Working with Us

• #TSAWays: Join a unique culture that's all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.
• Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day!

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Join Us!

• Website: TSA Group
• Instagram: tsa_group_
• LinkedIn: TSA Group Australia