Part-Time Customer Service Officer

TSA Group; Perth; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training

Job summary

TSA Group in Australia is seeking customer-focused individuals for an in-office, West Perth-based role. You will participate in a mandatory 6-week full-time training and then move to a part-time roster, delivering high-quality customer care and support through multiple systems.

Ideal candidates demonstrate integrity, strong communication, adaptability, and a genuine desire to help people. Australian citizenship is essential for this role, with multiple start dates available.

Qualifications

• Integrity: Respectful, open, honest, and authenticity.
• Tech-Savvy: Navigate multiple systems easily and communicate effectively.
• Driven and Resilient: Open to change and challenges.
• Big Heart: Passion for people and prioritising customer care.
• Australian Citizenship is essential for this role.

Responsibilities

• Training: Receive paid training in a supportive environment.
• Helping Customers: Use self-service portals to help you and your customer resolve their enquiries.
• Building Connections: Make every customer feel valued and heard with genuine connections.
• Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied.

Skills

Integrity

Tech-Savvy

Driven and Resilient

Big Heart

Job description

Join Our Team at TSA Group - Australia!

Are you looking for a meaningful Government role helping everyday Aussies?

We are currently looking for customer-centric Superstars to join our vibrant and energetic team! At TSA, not only are we customer-inspired inspired but we are also about making you feel valued and appreciated. Here are some of the perks our team enjoy:

What You Need to Know About Your New Role

Training:Receive paid training in a supportive environment.

Helping Customers:Use self-service portals to help you and your customer resolve their enquiries

Building Connections:Make every customer feel valued and heard with genuine connections

Customer Care:Deliver top-notch service in every interaction, leaving customers happy and satisfied

Start Dates: Multiple start dates over the next few months

Roster: Work a rotating roster, between 7am - 7pm Monday to Friday

Location:100% in office role at 31 Troode St, West Perth

Training Requirement : Mandatory 6-weeks full-time training Monday -Friday, before moving to Part-time Roster

Part-time roster requirement: Working a minimum of 30 hours over 4 days with Mondays as a mandatory work day

What We're Looking For:

Integrity:Respectful, open, honest, and authenticity

Tech-Savvy:Navigate multiple systems easily and communicate effectively

Driven and Resilient:Open to change and challenges

Big Heart:Passion for people and prioritising customer care

Australian Citizenship is essential for this role

Why You’ll Love Working with Us

#TSAWays: Join a unique culture that’s all about growth, recognition, and fun!

Career Growth: Climb the ladder with opportunities for internal progression.

Great Training: Enjoy full training with ongoing coaching and development.

Recognition: We celebrate our people with vibrant and rewarding programs.

Supportive Team: Be part of a fun, friendly, and supportive team.

Flexible Schedule: Experience a healthy work environment with a flexible schedule.

However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we’d love to hear from you!

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact *********@tsagroup.com.au for assistance.

Join Us!

At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for people with full Australian working rights. If you meet this criterion, we’d love to hear from you!

Website: TSA Group

Instagram: tsa_group_

LinkedIn: TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process, and legitimate communication will come from official TSA Group email addresses (e.g., @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to *********@tsagroup.com.au.

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