Customer Service & Sales Consultant - Telco

TSA Group - Australia; Australia; Hybrid; AUD 53,000 - 80,000; Full time

Benefits offered by this job

Uncapped commissions

Work from home after 6 months

Annual retention bonuses

Job summary

TSA Group – Australia is hiring a dynamic sales role to help everyday Australian businesses meet their communication needs as a trusted Telstra Business partner. You will provide tailored Telstra solutions that support smooth operation and growth.

Enjoy uncapped fortnightly commissions, a base salary of $53,000 plus super, comprehensive training, and real earning potential. After six months you may work from home two days a week, with ongoing opportunities to progress within the business.

Qualifications

• Excellent communication skills and the ability to listen, empathize, and engage with customers.
• Strong computer literacy and multitasking capabilities.
• Self-driven with a strong motivation to succeed and celebrate wins.
• Willingness to learn, grow, and implement feedback.
• Resilience and a customer-first mindset to handle challenges calmly.

Responsibilities

• Answer inbound calls from small business owners representing Telstra and promote products and services.
• Provide tailored advice that meets each customer’s needs.
• Use empathetic and effective communication to deliver outstanding customer service.
• Confidently handling and de-escalating customer concerns.
• Adapt your schedule to be available when customers need us most.

Skills

Excellent communication skills

Strong computer literacy

Drive and motivation

Willingness to learn

Resilience and customer-first mindset

Job description

Join the TSA Group Team – Australia Do you thrive on delivering unforgettable customer experiences? Love fast-paced environments where you can showcase your communication and problem-solving skills, while being paid top dollar for it? Then TSA Group – Australia wants you on our team!

Join the TSA Group Team – Australia Do you thrive on delivering unforgettable customer experiences? Love fast-paced environments where you can showcase your communication and problem-solving skills, while being paid top dollar for it? Then TSA Group – Australia wants you on our team!

The Role

We're currently hiring for a dynamic and rewarding sales role where you'll help everyday Australian businesses meet their communication needs. As a trusted partner of Telstra Business, you'll provide tailored solutions that support the smooth and successful operation of their businesses.

Enjoy a role that's both engaging and impactful – with the added bonus of uncapped fortnightly commissions, the potential earnings is in your hands!

Why You'll Love Working With Us

• Unlimited Earnings Potential: Start on a $53,000 base salary plus superannuation, with fortnightly commission payouts. Realistic first year on-target earnings are $65,000+, and top performers earn closer to $80,000.
• Energetic and Supportive Culture: Work in a vibrant, fast-paced environment with top-tier training and upskilling programs to help you succeed and grow.
• Meaningful Work: Make a real difference by supporting small businesses across Australia with tailored Telstra solutions.
• Great Work Hours: Monday to Friday, 5 am–6 pm. That means no nights and no weekends.
• Valuable Benefits: Annual retention bonuses, awards and prizes, plus discounts on health insurance, gym memberships, and more.
• Career Growth: Ongoing development, regular social events, and real opportunities to progress within the business.
• Work-Life Flexibility: After six months and successful training completion, enjoy the option to work from home two days a week.

What You'll Do

Your day-to-day will include:

• Answering inbound calls from small business owners, representing Telstra, and promoting a wide range of its products and services.
• Providing tailored advice that meets each customer’s needs.
• Using empathetic and effective communication to deliver outstanding customer service.
• Confidently handling and de-escalating customer concerns.
• Adapting your schedule to be available when customers need us most.

What We’re Looking For

• Excellent communication skills – listening, empathizing, and engaging with ease.
• Strong computer literacy and the ability to multitask.
• Drive and motivation to push yourself and celebrate your wins.
• Willingness to learn, grow, and implement feedback.
• Resilience and a customer-first mindset.
• Full availability Monday to Friday between 5 am and 6 pm.

Join a Team That Celebrates You

At TSA Group, we embrace diversity, inclusion, and respect. We’re proud to be an equal opportunity employer, committed to building a workplace where everyone feels valued—regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.