Customer Service Representative

TSA Group - Australia; Perth; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully paid training

Career progression

Ongoing coaching & development

Recognition & rewards

Retention bonuses

Health insurance discounts

Supportive team culture

Stable, full-time employment

Job summary

TSA Group - Australia is currently seeking a committed Customer Service Representative to support customers from our Perth office. You will handle inbound calls, respond to enquiries, and guide customers through digital and self-service options.

You will use several computer systems to record interactions and ensure positive outcomes. Training is provided; prior contact centre experience is not required.

Qualifications

• Based in Perth and eligible to work in Australia.
• Australian citizenship required.
• Available to work full-time on-site in Perth.

Responsibilities

• Handle inbound calls and customer interactions.
• Help customers with enquiries and find the right solutions.
• Support customers to navigate digital and self-service channels.
• Use multiple computer systems to access information and accurately record customer interactions.
• Build rapport and create positive customer experiences.
• Explain information clearly and confidently.
• Manage challenging conversations with empathy and professionalism.
• Work as part of a supportive team to achieve customer service and performance goals.

Skills

Customer service

Communication

Computer literacy

Multitasking

Resilience

Tools

CRM systems

Job description

• Fully paid training – we'll give you the skills and confidence to get started
• Career progression – build a career with opportunities to move into senior and leadership roles
• Ongoing coaching & development – you're never expected to figure it out alone
• Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance
• Retention bonuses – be rewarded for your commitment
• Health insurance discounts and a range of other employee benefits
• Supportive team culture – work with people and leaders who genuinely want you to succeed
• Stable, full-time employment with a well-established Australian company

Why you'll love this opportunity

• Fully paid training – we'll give you the skills and confidence to get started
• Career progression – build a career with opportunities to move into senior and leadership roles
• Ongoing coaching & development – you're never expected to figure it out alone
• Recognition & rewards – enjoy awards, prizes and programs that celebrate great performance
• Retention bonuses – be rewarded for your commitment
• Health insurance discounts and a range of other employee benefits
• Supportive team culture – work with people and leaders who genuinely want you to succeed
• Stable, full-time employment with a well-established Australian company

Make a difference every day

As part of our Services Australia Tier 1 Digital Support team, you'll help customers access information, navigate digital and self-service channels, and find the support they need.

Every interaction is an opportunity to make someone's day a little easier.

You don't need to know everything on day one. We'll train you.

What we are looking for is someone who can listen, communicate clearly, stay calm under pressure and genuinely wants to help.

What You'll Be Doing

Your day will involve:

• Handling inbound calls and customer interactions
• Helping customers with their enquiries and finding the right solutions
• Supporting customers to navigate digital and self-service channels
• Using multiple computer systems to access information and accurately record customer interactions
• Building rapport and creating positive customer experiences
• Explaining information clearly and confidently
• Managing challenging conversations with empathy and professionalism
• Working as part of a supportive team to achieve customer service and performance goals

You Don't Need To Have Contact Centre Experience

You could be a great fit if you've worked in:

• Customer service
• Retail
• Hospitality
• Administration
• Call centres
• Sales
• Banking or financial services
• Government services
• Any role where you've regularly helped and communicated with customers

What We're Looking For

We're looking for people who are:

• Naturally customer-focused and genuinely enjoy helping others
• Confident communicators who can listen and explain information clearly
• Comfortable using computers and learning new technology
• Able to multitask across different systems
• Resilient and comfortable working in a fast-paced environment
• Solution-focused and willing to take ownership of customer enquiries
• Motivated to learn, develop and challenge themselves
• Reliable, professional and committed to delivering great customer experiences

Important Requirements

To be considered for this opportunity, you must:

• Be based in Perth
• Be an Australian Citizen
• Be 18 years or older
• Be available to work full-time
• Be able to work on-site at our Perth office on Troode Street

Where could this take you?

Starting in customer service doesn't have to be the end of your career journey.

At TSA, we invest in our people and provide opportunities to develop new skills and progress internally.

As you grow your skills and experience, opportunities can include progression into senior customer service, quality, training, workforce, leadership and other specialist roles.

We want this to be more than just a job.

It's an opportunity to build skills, build confidence and build your career.

Be part of #TSAWays

We're proud of our culture and the people who make TSA what it is.

We're committed to creating a workplace where people feel supported, recognised, included and encouraged to grow.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples and recognise the unique skills, perspectives and experiences Indigenous applicants bring to our organisation.

If you are an Indigenous candidate and would like support with your application, please [e-mail].