Customer Service and Sales Representative - Entry Level

TSA Group - Australia; Adelaide; Híbrido; AUD 55.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited earnings

Supportive team

Meaningful work

Flexible schedule

Bonuses & discounts

Career progression

Work from home

Descripción de la vacante

TSA Group Australia, in partnership with Telstra, is hiring in Adelaide for an entry-level role in customer service and sales. You will be taking inbound calls, offering Telstra solutions, and delivering excellent customer experiences across Australia.

Training and ongoing support are provided, with potential for career growth and remote work after training. Benefits include uncapped commissions with a base salary of AU$55,290 plus super, with first-year OTE around AU$80,000+.

Formación

• Clear, confident communication with customers.
• Ability to listen and respond with empathy.
• Strong computer literacy and multitasking ability.
• Motivated self-starter with a positive attitude.
• Resilient under pressure and solution oriented.
• Reliable internet connection and home setup.

Responsabilidades

• Answer inbound calls from customers and promote Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication to empathize with customers.
• Confidently de-escalate customer grievances.
• Be flexible with hours to meet customer demand.

Conocimientos

Excellent communication

Empathy & listening

Computer literacy

Time management

Resilience

Descripción del empleo

Join the TSA Family and Elevate Your Career with Telstra!

Are you ready to be part of a team that has been creating positive and memorable customer experiences for over 25 years? At TSA, we pride ourselves on our longstanding partnership with Telstra, Australia’s leading telecommunications company. Our business is built on the dedication of passionate customer service and sales professionals, and we’re excited to welcome new team members in Adelaide as we continue to grow. This is the perfect opportunity for anyone looking to start their journey with an entry-level position. We know a new role can be stressful, which is why the support will still be there even after you leave training!

Why You’ll Love Working With Us

• Unlimited Earnings Potential: Start with a $55,290 base salary plus superannuation, and enjoy uncapped commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+!
• Supportive Team Environment: Work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support everyday customers across Australia by selling solutions they truly need.
• Great Working Hours: You'll work a rotating schedule Monday to Friday between 7:30 AM and 6:30 PM, with Saturdays always set at 9:00 AM to 5:30 PM
• Fantastic Benefits: Yearly retention bonuses, awards, prizes, and discounts on health insurance, local cafes and more.
• Career Growth: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
• Work-Life Balance: After three months, and once you've mastered our training, work from home two days per week!

What You'll Be Doing

• Answer inbound calls from everyday customers, representing and promoting a wide range of Telstra products and services.
• Provide expert advice tailored to customer needs and lifestyles.
• Use effective communication skills to empathize with and understand customers.
• Confidently de-escalate any customer grievances.
• Be flexible with hours to ensure we’re there when our customers need us.

What Makes You Perfect For This Role

• Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
• Strong computer literacy and multitasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to resolve problems.
• A fixed internet connection and a suitable work-from-home setup.
• Availability to work Monday - Friday, 7:30 am - 6:30 pm schedule, 9 am - 5:30 pm for Saturday Shifts

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you!

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail].