Collections Specialist - Incentives & Career Growth

Armagroup; North Lakes; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Monthly competitions

Bonus potential

Career progression

Ongoing training

Team events

Job summary

ARMA Group in Australia is seeking motivated Collections Officers to join a high-energy team. You will help customers find solutions, negotiate outcomes, and build valuable communication and negotiation skills.

No collections experience? Training, support, and opportunities to progress are provided. Applicants must be Australian Citizens or Permanent Residents, and a National Police Check will be required.

Qualifications

• Strong communication and negotiation skills.
• Resilient and goal-oriented with a positive attitude.
• Experience in customer service or a related field is preferred.

Responsibilities

• Speak with customers to find solutions for outstanding accounts.
• Negotiate payment arrangements that work for both customers and clients.
• Manage inbound and outbound customer calls.
• Build rapport and maintain positive customer relationships.
• Problem-solve and overcome objections with confidence.
• Help achieve individual and team goals while delivering excellent service.
• Keep accurate records and ensure compliance.

Skills

Communication

Negotiation

Resilience

Customer service

Job description

ARMA Group in Australia is seeking motivated Collections Officers to join a high-energy team. You will help customers find solutions, negotiate outcomes, and build valuable communication and negotiation skills.

No collections experience? Training, support, and opportunities to progress are provided. Applicants must be Australian Citizens or Permanent Residents, and a National Police Check will be required.