Customer Solutions Specialist

Arma Group (Arma); Queensland; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Training & career paths

Incentives & bonuses

Wellness & EAP

Supportive team culture

ASX-listed national brand

Job summary

ARMA Group in North Lakes, QLD is seeking a Customer Solution Specialist to start your career in customer service. No experience required and full training is provided. You will handle calls, assist customers facing financial hardship, and help negotiate compliant payment solutions with a high-performing team.

Join a fast-growing, ASX-listed national brand with clear career pathways and wellness support. Applicants must have Australian work rights and be ready to work in a supportive,

Qualifications

• Excellent verbal and written communication required.
• Proficiency with Microsoft Office and ability to learn systems quickly.
• Demonstrated empathy, resilience and emotional intelligence.
• Strong time-management and attention to detail.
• Customer service experience is helpful but not essential.

Responsibilities

• Handle inbound and outbound calls with care and professionalism.
• Support customers facing financial hardship.
• Negotiate fair, compliant payment solutions.
• Resolve account issues and overcome objections.
• Hit KPIs while living ARMA's Core Values.

Skills

Strong communication

Empathy

Time management

Customer service

Learning systems

Tools

Microsoft Office

Job description

Join ARMA as a Customer Solution Specialist - No Experience Necessary!

North Lakes, QLD | Full-Time | Entry-Level Friendly

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.

www.armagroup.com.au

What You'll Be Doing:

• Handling inbound & outbound calls with care and professionalism
• Supporting customers facing financial hardship
• Negotiating fair, compliant payment solutions
• Resolving account issues and overcoming objections
• Hitting KPIs while living ARMA's Core Values

What You'll Need:

• Strong communication skills (verbal & written)
• Confident with Microsoft Office & quick to learn systems
• Empathy, resilience & emotional intelligence
• Great time management and attention to detail
• Customer service experience is great, but not essential!

Why ARMA?:

• Full training and clear career pathways
• Incentives and bonus rewards
• Wellness support via Employee Assistance Program
• A high-performing, supportive team culture
• Be part of a fast-growing, ASX-listed national brand

ARMA Welcomes Diversity

We're proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

Applicants must have valid Australian work rights

Police check required for successful candidates

Start your career with purpose - join the ARMA family today.