Enterprise Transition Manager - Retail Transformation (Hybrid Melbourne)

Chandler Macleod; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

Chandler Macleod in Melbourne is seeking an experienced Transition Manager to lead the end-to-end transition of a major retail transformation program, moving platforms, services and operating capabilities from delivery into business-as-usual operations with governance, readiness and risk management.

You will coordinate across delivery, operational support, business stakeholders and vendors, drive readiness and handover, and report at executive level to ensure customer outcomes and long-term

Qualifications

• Significant experience managing large-scale technology transitions within enterprise organisations.
• Experience across regulated industries such as Energy, Utilities, Financial Services, Telecommunications or similar sectors.
• Proven background transitioning SaaS platforms and integrated technology ecosystems.
• Experience working with multiple delivery partners and governance frameworks.

Responsibilities

• Develop and execute end-to-end transition strategies, roadmaps and integrated transition plans.
• Drive operational readiness activities across multiple technology releases and transformation streams.
• Lead transition planning through mobilisation, go-live, hypercare, stabilisation and handover.
• Establish governance frameworks, readiness gates, service acceptance criteria and success measures.
• Coordinate knowledge transfer activities across technical, operational and service-management teams.
• Manage transition risks, dependencies, issues and critical path activities.
• Partner with architecture, operations, cybersecurity, service management, vendors and delivery teams.
• Lead readiness and service acceptance forums and provide executive-level reporting and recommendations.
• Ensure support models, operating procedures, monitoring, incident management and vendor arrangements are fully established prior to handover.
• Drive continuous improvement and transition best practices across the broader transformation program.

Skills

Stakeholder management

Executive-level influence

Governance & risk

Program governance

Job description

Chandler Macleod in Melbourne is seeking an experienced Transition Manager to lead the end-to-end transition of a major retail transformation program, moving platforms, services and operating capabilities from delivery into business-as-usual operations with governance, readiness and risk management.

You will coordinate across delivery, operational support, business stakeholders and vendors, drive readiness and handover, and report at executive level to ensure customer outcomes and long-term