Transition Manager

Chandler Macleod Group; Melbourne; Hybrid; AUD 180,000 - 210,000; Full time

Job summary

Chandler Macleod Group is recruiting an experienced Transition Manager for a 12-month contract in Melbourne CBD, operating in a hybrid environment with our client AGL. You will own end-to-end transition strategy across a complex portfolio of technology initiatives and ensure successful embedment into operations.

You will coordinate governance, readiness, knowledge transfer and risk management, leading readiness forums and reporting to executives while partnering with delivery, architecture, and

Qualifications

• Significant experience delivering complex transitions in large enterprise programs.
• Experience navigating highly regulated environments with multiple delivery partners.
• Proven ability to manage stakeholder expectations at executive level.

Responsibilities

• Develop and execute end-to-end transition strategies, roadmaps and plans.
• Drive operational readiness across multiple technology releases.
• Lead mobilisation, go-live, hypercare, stabilisation and handover.
• Establish governance frameworks and readiness gates.

Skills

Stakeholder management

Executive level influence

Governance

Regulated environments experience

Education

Experience in enterprise transformations

Tools

Salesforce

Cloud platforms

Job description

Are you an experienced Transition Manager who thrives in complex enterprise environments and enjoys turning large-scale technology programs into sustainable operational success?
We're seeking a highly capable Transition Manager to play a pivotal role in one of Australia's most significant retail transformation initiatives. This opportunity will see you leading the transition of critical technology platforms, services and operating capabilities from program delivery into business-as-usual operations, ensuring customer outcomes, operational stability and long-term success. This is a 12 month contract role in Melbourne CBD in a hybrid working environment with our client AGL.

About the Role

As the Transition Manager, you will own the end-to-end transition strategy and execution across a complex portfolio of technology initiatives.
You will be responsible for ensuring new platforms, services and capabilities are successfully embedded into operational teams, with a strong focus on governance, readiness, knowledge transfer, risk management, service acceptance and post-go-live stabilisation.
Working within a major Retail Transformation program, you'll become the central point of coordination between delivery teams, operational support functions, business stakeholders and third-party partners.

Key Responsibilities

• Develop and execute end-to-end transition strategies, roadmaps and integrated transition plans
• Drive operational readiness activities across multiple technology releases and transformation streams
• Lead transition planning through mobilisation, go-live, hypercare, stabilisation and handover
• Establish governance frameworks, readiness gates, service acceptance criteria and success measures
• Coordinate knowledge transfer activities across technical, operational and service-management teams
• Manage transition risks, dependencies, issues and critical path activities
• Partner with architecture, operations, cybersecurity, service management, vendors and delivery teams
• Lead readiness and service acceptance forums and provide executive-level reporting and recommendations
• Ensure support models, operating procedures, monitoring, incident management and vendor arrangements are fully established prior to handover
• Drive continuous improvement and transition best practices across the broader transformation program

Are you an experienced Transition Manager who thrives in complex enterprise environments and enjoys turning large-scale technology programs into sustainable operational success?
We're seeking a highly capable Transition Manager to play a pivotal role in one of Australia's most significant retail transformation initiatives. This opportunity will see you leading the transition of critical technology platforms, services and operating capabilities from program delivery into business-as-usual operations, ensuring customer outcomes, operational stability and long‑term success. This is a 12 month contract role in Melbourne CBD in a hybrid working environment with our client AGL.

About the Role

As the Transition Manager, you will own the end-to-end transition strategy and execution across a complex portfolio of technology initiatives.
You will be responsible for ensuring new platforms, services and capabilities are successfully embedded into operational teams, with a strong focus on governance, readiness, knowledge transfer, risk management, service acceptance and post-go-live stabilisation.
Working within a major Retail Transformation program, you'll become the central point of coordination between delivery teams, operational support functions, business stakeholders and third-party partners.

Key Responsibilities

• Develop and execute end-to-end transition strategies, roadmaps and integrated transition plans
• Drive operational readiness activities across multiple technology releases and transformation streams
• Lead transition planning through mobilisation, go-live, hypercare, stabilisation and handover
• Establish governance frameworks, readiness gates, service acceptance criteria and success measures
• Coordinate knowledge transfer activities across technical, operational and service-management teams
• Manage transition risks, dependencies, issues and critical path activities
• Partner with architecture, operations, cybersecurity, service management, vendors and delivery teams
• Lead readiness and service acceptance forums and provide executive-level reporting and recommendations
• Ensure support models, operating procedures, monitoring, incident management and vendor arrangements are fully established prior to handover
• Drive continuous improvement and transition best practices across the broader transformation program

About You

You are a seasoned Transition Manager with a proven track record delivering complex technology and operational transitions within large-scale enterprise transformation programs.
You'll bring strong stakeholder management capabilities, the ability to influence at executive level, and experience navigating highly regulated environments with multiple delivery partners.

Essential Experience

• Significant experience managing large-scale technology transitions within enterprise organisations
• Experience across regulated industries such as Energy, Utilities, Financial Services, Telecommunications or similar sectors
• Proven background transitioning SaaS platforms and integrated technology ecosystems
• Experience working across environments involving:
  • Salesforce
  • Digital platforms and customer channels
  • Integration platforms
  • Billing and payments systems
  • Cloud and data platforms
• Strong knowledge of operational readiness, service acceptance, hypercare and business handover processes
• Experience working with managed service providers, outsourcing partners or global delivery models
• Strong programme governance, reporting and stakeholder management capability

If you're passionate about delivering successful technology transitions and have the experience to lead complex enterprise change into sustainable operations,