Enterprise Tech Change Analyst (Melbourne Hybrid)

Advance Thinking; Melbourne; Hybrid; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Advance Thinking in Melbourne is seeking a Senior Change Analyst to support a major enterprise transformation program focused on the future of contact centre technology. You will work with the Change & Adoption team on change planning, impact assessments, business readiness, stakeholder engagement and adoption, translating technical changes into practical business outcomes.

This Melbourne hybrid, 6-month contract offers exposure to large-scale technology initiatives and collaboration with

Qualifikationen

• 2+ years of experience as a Change Analyst or Change Management professional.
• Experience supporting technology transformation or implementation programs.
• Experience developing Change Plans, Impact Assessments and readiness analysis.
• Excellent written communication skills and the ability to develop high-quality change collateral.
• Strong stakeholder engagement, organisation and coordination skills.
• Ability to understand technical concepts and communicate their business impact clearly.
• Experience working collaboratively within an established Change & Adoption team.
• Experience with contact centre, telephony or customer service technology would be highly regarded.

Aufgaben

• Develop and maintain integrated Change Plans, schedules and key deliverables.
• Conduct Change Impact Assessments and business readiness analysis.
• Develop change governance artefacts, reporting and status updates.
• Track change risks, dependencies, actions and milestones across project workstreams.
• Support stakeholder engagement and communication activities.
• Develop clear, practical change communications and supporting materials.
• Translate technical concepts and project changes into meaningful business impacts.
• Support adoption and transition activities through implementation.
• Collaborate with Change Managers, project teams, technology teams and business stakeholders.

Kenntnisse

Change management

Stakeholder engagement

Communication

Project coordination

Adoption

Jobbeschreibung

Advance Thinking in Melbourne is seeking a Senior Change Analyst to support a major enterprise transformation program focused on the future of contact centre technology. You will work with the Change & Adoption team on change planning, impact assessments, business readiness, stakeholder engagement and adoption, translating technical changes into practical business outcomes.

This Melbourne hybrid, 6-month contract offers exposure to large-scale technology initiatives and collaboration with