Managed Services Consultant

seek.com.au; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Career development across services

Job summary

Telstra Partner is seeking an organised, proactive professional to join our Managed Services Support team in Sydney. You will support a portfolio of enterprise customers, coordinating mobility and fixed services, data projects and telecom expense reporting.

Responsibilities include sales support, end-to-end provisioning, issue resolution, and preparing reports. Strong Excel and Telstra system experience are essential for success in this dynamic role.

Qualifications

• Experience with Telstra business mobile products is essential.
• Knowledge of mobile applications and mobile device management is preferred.
• Fixed services: manage additions, moves and changes to customers’ Telstra fixed services.
• Quoting: prepare Telstra Data & IP quotations and explain options, costs and delivery requirements via TESA Tool.
• Project delivery: manage Data & IP projects, meetings, timelines and stakeholder communications, ensuring billing.
• Experience with Telstra systems – MNC, Helpdesk, other Telstra systems.
• Required experience working with telecom expense management, billing and invoicing.
• Demonstrated experience with data extraction and manipulation using Microsoft Excel.
• Excellent organisational skills.
• Ability to multi-task and handle a variety of roles in a dynamic environment.
• Excellent time management and planning skills.
• Exceptional customer service and communication skills with Telstra and clients.

Responsibilities

• Sales support to a dedicated customer portfolio and Sales Team.
• Provision of network and hardware sales end-to-end using Telstra MobileNet Connect and the POS system.
• Problem resolution and escalation via Telstra Help Desk and Service Manager.
• Prepare and customise reports and analyse telecom expense data.
• Manage customers’ Telstra quoting via TESA, orders, provisioning, additions, moves and changes, and project delivery, coordinating customers, Telstra and vendors to ensure timely completion and accurate billing.

Skills

Telstra mobile products

Mobile applications

Mobile device management

Fixed services management

Quoting (Telstra Data & IP)

Project delivery

Microsoft Excel

Time management

Organisational skills

Customer service

Multitasking

Tools

TESA Tool

Telstra Helpdesk

MNC

Job description

As a Telstra Partner providing mobility and IT services to business customers, we are seeking an organised, proactive professional to join our Managed Services Support team.

About the role

Reporting to the General Manager, you will work closely with Account Executives and support a dedicated portfolio of enterprise customers. This varied role combines customer support, Telstra mobility and fixed services coordination, Data & IP project delivery, and telecom expense reporting.

Responsibilities

Sales support to a dedicated customer portfolio and Sales Team

Provision of network and hardware sales end-to-end – this involves utilising Telstra MobileNet Connect and the company POS system

Problem resolution and escalation via Telstra Help Desk (network issues) and Service Manager (hardware faults)

Prepare and customise reports and analyse telecom expense data

Manage customers’ Telstra quoting via TESA, orders, provisioning, additions, moves and changes, and project delivery, coordinating customers, Telstra and vendors to ensure timely completion and accurate billing.

Skills and Experience

Experience with Telstra business mobile products is essential

Knowledge of mobile applications and mobile device management is preferred

Fixed services: Manage additions, moves and changes to customers’ Telstra fixed services.

Quoting: Prepare Telstra Data & IP quotations and clearly explain service options, costs and delivery requirements, via TESA Tool

Project delivery: Manage Data & IP projects, customer meetings, timelines and stakeholder communications, ensuring project management services are appropriately billed.

Experience with Telstra systems – MNC, Helpdesk, other Telstra systems

Required experience working with telecom expense management, billing and invoicing

Demonstrated experience with data extraction and manipulation using Microsoft Excel

Excellent organisational skills

Ability to multi-task and handle a variety of challenging roles in a very dynamic environment

Good computer skills, database management and invoicing

Excellent time management and planning skills

Exceptional customer service and communication skills to enable interaction with all areas of Telstra and our clients

What we offer

A competitive salary based on your experience, plus superannuation, and the opportunity to broaden your skills across enterprise mobility, fixed services and managed services.