Enterprise Application Support Analyst

Housing Choices Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working

Salary packaging

Parental leave 16 weeks

Inclusive culture

Job summary

Housing Choices Australia in Melbourne seeks an experienced Enterprise Applications Support Analyst to provide Level 1-2 support for on-premises, cloud and mobile apps, including OneHousing. You will aid in upgrades, security administration and ongoing operational support.

The role emphasizes proactive monitoring, collaboration and delivering reliable technology to support tenants and staff. A relevant IT degree and ITIL knowledge are preferred, with 6+ years in multi-app environments.

Qualifications

• Degree or diploma within an Information Technology discipline.
• It is desirable to have ITIL knowledge and practical IT service management experience.
• Experience supporting multiple business applications in a complex environment.

Responsibilities

• Provide Level 1 and 2 application support and maintain daily operational performance.
• Assist with system upgrades, enhancements and patches.
• Support application security administration and access control.
• Monitor tech trends and advise on relevant upgrades or new capabilities.
• Assist in project planning, delivery and cross-team collaboration.

Skills

ITIL knowledge

Multi-application support

Analytical problem solving

Communication skills

Cloud & mobility trends

System upgrades & patches

Education

Bachelor's degree in IT

Tools

OneHousing

Cloud platforms

Job description

Introduction:

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

• Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
• Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development - enhance your skills and advance your career through tailored learning opportunities.
• Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits - increase your income through salary packaging and 16 weeks of paid parental leave.
• Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.

Description:

About the role

To provide application support within the application management area of the Information Technology department and more broadly across Housing Choices Australia as appropriate.

The objectives for the Enterprise Applications Support Analyst role are:

• To be the first point of contact for Level 1 and 2 support and be responsible for supporting daily operational performance in relation to enterprise-level business application operational matters and assisting business users in their use of the systems
• Provide technical assistance for system upgrades, enhancements and customisations
• Provide technical assistance for application user security administration
• Support applications and digital technology research and developments, including monitoring and research of key trends, to meet the current and future needs of Housing Choices Australia

Key Responsibilities:

• Provide system support for all existing on-premises, cloud-based and mobile applications, including but not limited to legacy enterprise solutions such as OneHousing
• To be the first point of contact for Level 1 and 2 support and be responsible for supporting daily operational performance in relation to enterprise-level business application operational matters and assisting business users in their use of the systems
• Provide second-level application support, including installation of patches and upgrades
• Troubleshoot and resolve user IT issues and, if necessary, elevate to appropriate team members
• Remain abreast of new and emerging technologies
• Assist system owners in developing business cases for relevant information technology projects, for example contract renewal or system refresh
• Assist with project delivery where necessary
• Assist in project planning and management as required
• Provide technical support for business applications projects
• Actively contribute to creating a high-performing and collaborative team
• Develop solutions and deliver outcomes that reflect HCA's values, priorities and policies

Skills and Experiences:

Selection Attributes

• Degree or diploma within an Information Technology discipline
• Capacity to support change and innovation and deliver creative and leading-practice solutions
• Certification or working knowledge of the ITIL Framework
• Specialist experience and knowledge of ICT trends, issues and opportunities, particularly those related to digital, cloud, mobility and online services
• In-depth experience in supporting business applications
• 6+ years of experience working in a multi-application environment
• Well-developed conceptual, analytical and problem-solving skills

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening... we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions... with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action... challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose... through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do... recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.