Enterprise Service Desk Analyst

Housing Choices Australia; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Purposeful impact

Growth & development

Flexible work options

Salary packaging + parental leave

Supportive culture

Job summary

Housing Choices Australia is seeking an Enterprise Service Desk Analyst to deliver 1st and 2nd line ICT support. You will manage incidents and service requests, support Microsoft 365, Windows 10/11, Intune and Azure, and collaborate with internal teams and MSPs to resolve issues. This is a 6‑month parental leave cover with potential extension.

You will join a values‑driven team prioritising tenant wellbeing, growth, and inclusive work practices while maintaining security and compliance standards.

Qualifications

• Two plus years in Service Delivery within a medium to large organisation.
• Experience supporting Windows 10/11 desktop environments and Microsoft 365 applications.
• Knowledge of Intune, Entra ID, endpoint management and device provisioning.
• Experience with user lifecycle management and MFA.
• Familiarity with IT service management (ITSM) tools and service levels.

Responsibilities

• Provide 1st and 2nd level ICT service desk support for incidents and requests.
• Apply incident management and request fulfilment processes to meet SLAs.
• Support laptops, mobile devices, printers, and business systems.
• Manage user accounts, cloud services and ICT environments, including Azure and Intune.
• Collaborate with internal teams and external MSPs to resolve issues.

Skills

IT support

Windows 10/11

Microsoft 365

Intune

Azure

Entra ID

MFA

ITSM tools

customer service

priorities

Education

Relevant IT qualification or equivalent experience

Tools

Microsoft Intune

Entra ID

Azure

Job description

Job Category: Community Services and Development,IT

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging,and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

Job Description

Job Description

The primary purpose of Enterprise Service Desk Analyst role is to provide 1st and 2nd Level service desk support for ICT incidents and Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.

This role will apply professional expertise within the Technology & Data Services department, supporting the implementation of strategic objectives and enhancing operational effectiveness across Housing Choices Australia as appropriate. This is a maximum-term opportunity for an initial 6-month period as parental leave cover, with the potential for an extension beyond the initial term (subject to business requirements).

• Deliver high-quality IT support by managing incidents, service requests, changes, and problem resolution within agreed service level timeframes.
• Provide hands‑on support for laptops, mobile devices, printers, and business systems, ensuring users can work effectively and efficiently.
• Administer user accounts, cloud services, and ICT environments, including Microsoft Azure and Intune, while maintaining security and compliance standards.
• Collaborate with internal teams and external managed service providers to resolve complex technical issues and support technology projects.
• Maintain IT assets, software licensing, system documentation, knowledge bases, and backup monitoring to ensure reliable and secure service delivery.

Desired Skills and Experience

About you

You will have:

• Relevant tertiary qualification in IT or related discipline or equivalent experience.
• 2+ years’ experience in Service Delivery within a medium to large organisation.
• Experience supporting Windows 10/11 desktop environments, Microsoft 365 applications, and standardised operating environments (SOE).
• Knowledge of Microsoft Intune, Entra ID, endpoint management, device provisioning and modern workplace technologies.
• Experience with user lifecycle management, including account provisioning, access management, password resets, group membership administration, and Multi‑Factor Authentication (MFA).
• Experience using IT service management (ITSM) tools and working within agreed service levels and support processes.
• Excellent customer service, troubleshooting, and communication skills.
• Proven ability to manage competing priorities and deliver outcomes in a fast‑paced environment.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

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