Enterprise Learning Programs Delivery Lead

Accenture PLC; Redmond; Presencial; AUD 100.000 - 222.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, life coverage

401(k) plan with company match

Paid holidays and paid time off

Descripción de la vacante

Accenture LearnVantage is seeking a Customer Experience Manager to act as the internal operational lead for complex client programs, coordinating with Sales, Courseware Development, Technology and Operations Delivery from planning through completion.

You will drive cohesive delivery across instructor-led, on-demand, accelerators, and blended offerings, while building trusted client relationships and turning feedback into repeatable playbooks to improve performance.

Formación

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent work experience; Associate Degree requires 6+ years experience.

Responsabilidades

• Lead assigned client upskilling and reskilling programs across cross-functional teams from planning to completion.
• Act as operational lead for private instructor-led deliveries coordinating with sales, delivery, and client stakeholders.
• Plan and implement blended delivery deals, sequencing components for cohesive programs.
• Participate in client meetings to discuss design options and tradeoffs.
• Build trusted relationships with client program owners and sponsors with Success Managers.
• Translate client needs into internal requirements and decisions for delivery teams.
• Own program reporting on progress, engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvements and playbooks for deliveries.

Conocimientos

Client communication

Stakeholder management

Cross-functional collaboration

Delivery leadership

Proficient with AI tooling

Problem solving

Organizational skills

Educación

Bachelor's degree

PMP certification

Herramientas

Project management tools

Descripción del empleo

Accenture LearnVantage is seeking a Customer Experience Manager to act as the internal operational lead for complex client programs, coordinating with Sales, Courseware Development, Technology and Operations Delivery from planning through completion.

You will drive cohesive delivery across instructor-led, on-demand, accelerators, and blended offerings, while building trusted client relationships and turning feedback into repeatable playbooks to improve performance.