Learning Programs Lead – Field & Site Excellence

Amazon Inc.; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Inc. is seeking a Learning Program Manager to shape Australia’s operations learning portfolio across site-based and Field teams. You’ll own design, delivery, and continuous improvement of learning programs including onboarding, capability development, and launch readiness for new sites.

You’ll partner with operations leadership and PXT, define success metrics, and scale programs regionally with regional/global partners to drive measurable capability uplift and business impact.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences: needs analysis, design, delivery, evaluation and continuous improvement
• Partner with key stakeholders to set program goals, prioritise needs, and agree on business impact
• Design and deliver learning for Field leaders and teams who work across several sites, so that capability standards are the same across the network.
• Work with regional and global Field learning partners (e.g. EU & NA Learning) to adapt proven programs for AU and share good practice
• Define and own success metrics for each program, covering participation, completion, capability uplift, time-to-productivity and business impact

Skills

Program management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Amazon Inc. is seeking a Learning Program Manager to shape Australia’s operations learning portfolio across site-based and Field teams. You’ll own design, delivery, and continuous improvement of learning programs including onboarding, capability development, and launch readiness for new sites.

You’ll partner with operations leadership and PXT, define success metrics, and scale programs regionally with regional/global partners to drive measurable capability uplift and business impact.