ServiceNow Delivery Lead: Senior Program Executive

Accenture PLC; Western Australia; On-site; AUD 180,000 - 260,000; Full time

Job summary

Accenture is seeking an experienced ServiceNow Delivery Leader to drive and govern large-scale enterprise implementations for clients. You will lead post-sales engagements, manage cross-functional delivery teams, and partner with ServiceNow account teams to ensure successful outcomes.

The role requires strong executive presence, stakeholder management, and a track record of delivering complex transformation programs within consulting or professional services.

Qualifications

• Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs.
• Minimum of 6 years of hands-on experience delivering and governing ServiceNow implementations.
• Minimum of 4 years of client-facing delivery leadership with senior stakeholders.
• ServiceNow System Administrator certification or 5+ years of deep ServiceNow experience.
• Bachelor’s degree or equivalent professional experience (12 years total).

Responsibilities

• Lead consulting engagements from post-sales stage to successful delivery including scope, deliverables, budget, client satisfaction, and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables such as project plans, issues/risk registers, and weekly status reports.
• Identify opportunities to provide additional value and coordinate with ServiceNow account teams.
• Drive continuous improvements of implementation methodology and service offerings.

Skills

Delivery leadership

Executive sponsorship

Analytical thinking

Problem solving

Communication

Influence at senior levels

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

Accenture is seeking an experienced ServiceNow Delivery Leader to drive and govern large-scale enterprise implementations for clients. You will lead post-sales engagements, manage cross-functional delivery teams, and partner with ServiceNow account teams to ensure successful outcomes.

The role requires strong executive presence, stakeholder management, and a track record of delivering complex transformation programs within consulting or professional services.