AU Operations Learning Programs Lead

Amazon Inc.; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Amazon Commercial Services Pty Ltd is seeking a Learning Program Manager in Australia to own the design, delivery and continuous improvement of learning programs for sites and Field teams across Australia's operations network.

You will partner with Operation leadership, Field learning teams, PXT, ACES and other cross-functional partners to scale learning solutions with measurable impact.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own the end-to-end lifecycle of multiple learning programs for site-based and Field audiences: needs analysis, design, delivery, evaluation and continuous improvement
• Partner with key stakeholders to set program goals, prioritise needs, and agree on business impact
• Design and deliver learning for Field leaders and teams who work across several sites, so that capability standards are the same across the network.
• Work with regional and global Field learning partners (e.g. EU & NA Learning) to adapt proven programs for AU and share good practice
• Define and own success metrics for each program, covering participation, completion, capability uplift, time-to-productivity and business impact

Job description

Amazon Commercial Services Pty Ltd is seeking a Learning Program Manager in Australia to own the design, delivery and continuous improvement of learning programs for sites and Field teams across Australia's operations network.

You will partner with Operation leadership, Field learning teams, PXT, ACES and other cross-functional partners to scale learning solutions with measurable impact.