Strategic Technical Account Manager

First Focus IT; Melbourne; Hybrid; AUD 117,000 - 143,000; Full time

Benefits offered by this job

Salary up to 130k

Flexible working

Coaching & counselling

Tesla car option

MAD Council

Training & development

Job summary

First Focus is Australia’s leading mid-market MSP, delivering trusted advisory services across infrastructure, cloud and security. The role sits between technology and business, translating complexity into clear decisions and helping clients plan for ROI and roadmap priorities with senior IT leadership.

The ideal candidate has hands-on experience as a Technical Account Manager or IT consultant in an MSP or multi-client environment, with strong communication skills and a commercial mindset.

Qualifications

• Experience as a Technical Account Manager, IT consultant or similar role in an MSP or complex multi-client environment.
• Strong technical foundation across infrastructure, cloud, security and modern workplace.
• Confident communicator with IT stakeholders and C-suite executives.
• Solid commercial awareness, comfortable discussing budgets, value and long-term planning.
• Calm, solutions-focused mindset when things get complex.
• Clear communication, strong ownership and reliable follow‑through.
• Someone who aligns with our values.

Responsibilities

• Act as the primary technical and strategic advisor for your client portfolio.
• Lead QBRs, roadmap planning sessions and business reviews that actually mean something.
• Translate technical recommendations into practical business outcomes.
• Identify opportunities for security uplift, infrastructure improvement and smarter investment.
• Work closely with engineering and service teams to ensure commitments are delivered.
• Build long-term, trusted relationships where clients feel genuinely supported.

Skills

Technical Account Manager

IT consultant

MSP experience

Cloud & security

Job description

First Focus is Australia’s leading mid-market MSP, delivering trusted advisory services across infrastructure, cloud and security. The role sits between technology and business, translating complexity into clear decisions and helping clients plan for ROI and roadmap priorities with senior IT leadership.

The ideal candidate has hands-on experience as a Technical Account Manager or IT consultant in an MSP or multi-client environment, with strong communication skills and a commercial mindset.