MSP Technical Lead - Senior Systems Engineer

V4 IT Services; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

V4 IT Services in Melbourne is building a dedicated Managed IT Services division and seeks a Senior Systems Engineer / MSP Technical Lead who remains hands-on while guiding the new team. You will design the MSP technical stack, lead L2/L3 escalations, standardise Microsoft 365 and security controls, and help create scalable service packages for multiple SMB clients while mentoring others.

This role demands senior MSP experience, strong problem-solving, and the ability to own difficult issues

Qualifications

• - Extensive MSP experience and hands-on MSP environment exposure.
• - Proven ability to design standards, processes and documentation for MSP operations.
• - Track record mentoring and leading technical teams in a fast-growing MSP setting.

Responsibilities

• Design and implement our MSP technical stack and service standards.
• Lead complex L2/L3 escalations.
• Help select and manage RMM, PSA, documentation, backup and cybersecurity platforms.
• Build client onboarding and offboarding processes.
• Standardise Microsoft 365, Entra ID, Intune and endpoint environments.
• Manage and improve security, backup and disaster recovery standards.
• Design network, firewall and infrastructure solutions.
• Support Microsoft 365 and cloud migrations.
• Develop technical documentation, SOPs and escalation processes.
• Train and mentor our existing L1/L2 support team.
• Assist with technical discovery meetings and solution design for new business clients.
• Work with management to build scalable and commercially viable MSP service packages.

Skills

Senior IT experience

MSP experience

L3 Engineer / Senior Systems Engineer

Mentoring / team leadership

Escalation management

Solution design and MSP service

Tools

RMM platforms

PSA platforms

Hudu

IT Glue

PowerShell

Job description

V4 IT Services in Melbourne is building a dedicated Managed IT Services division and seeks a Senior Systems Engineer / MSP Technical Lead who remains hands-on while guiding the new team. You will design the MSP technical stack, lead L2/L3 escalations, standardise Microsoft 365 and security controls, and help create scalable service packages for multiple SMB clients while mentoring others.

This role demands senior MSP experience, strong problem-solving, and the ability to own difficult issues